At a Glance
- Tasks: Process customer orders and support the sales team in a dynamic environment.
- Company: Join a reputable company in Abingdon with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Flexible working hours and a supportive team atmosphere await you.
- Why this job: Be part of a team that values your input and helps you develop your skills.
- Qualifications: Basic admin skills and a passion for customer service are essential.
The predicted salary is between 28000 - 28000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire.
Salary: £28,000 per annum + negotiable
Location: Abingdon, Oxfordshire
Hours: 9am – 5pm, Monday – Friday
Key Responsibilities of the Customer Service Administrator:
- Processing orders received from customers via email
- Processing orders received from customers via Amazon portal
- Assist in the effective liaison, support and assistance between customer services department and the rest of the organisation (particularly sales department)
- Maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- Using the CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers’ issues and complaints in accordance with agreed requirements
- Generate daily metrics report and send it to the CEO and finance manager
- Assist with issuing credit note requests and follow the process of getting these approved (by sales director, finance manager and CEO)
- Achieve agreed personal targets and assist to achieve customer service team targets
- Ensure compliance to relevant codes, legislation, and procedures including health and safety
- Maintain accurate records/documentation associated with your work
- Immediately report problems/failures that may impact on the organisation and/or its customers to line manager
- Contribute towards the smooth running of the team
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and clients/customers
- Interact and respond to queries and complaints from end users (Amazon, eBay, Shopify customers)
About you:
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Good understanding of administration and the office environment generally
- An understanding of compliance issues and how a customer service team works
- High integrity and honesty in all dealings
- Good analytical, interpersonal, organisational and problem-solving skills
- Basic project management skills
- Ability to work under pressure
- Ability to work independently and as part of the team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
Sales Order Administrator - Hybrid Working in Abingdon employer: Berry Recruitment Ltd
Join a dynamic team in Abingdon, where we prioritise employee well-being and professional growth. As a Sales Order Administrator, you'll benefit from a hybrid working model, competitive salary, and a supportive work culture that encourages collaboration and innovation. We are committed to your development, offering opportunities for training and advancement within a thriving organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Administrator - Hybrid Working in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Order Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer service. Be ready to share examples of how you've tackled similar challenges in the past. We want to see that you can hit the ground running!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for customer service roles and how you can demonstrate your problem-solving skills. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely interested in joining our team. So, go ahead and submit that application!
We think you need these skills to ace Sales Order Administrator - Hybrid Working in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Sales Order Administrator role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about customer service and how your skills can help us achieve our goals. Keep it friendly and professional.
Showcase Your Skills:Don’t forget to mention your basic knowledge of Microsoft Office and any experience with CRM systems. We want to see how you can contribute to our team right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Berry Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Sales Order Administrator. Familiarise yourself with processing orders, customer service protocols, and how to use CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position heavily involves customer interaction, prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlight your analytical and problem-solving skills, as these are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely. This will help you feel more at ease during the actual interview and allow you to present your best self.
