At a Glance
- Tasks: Lead a dynamic Customer Relationship team and resolve customer queries.
- Company: Join a friendly business with a supportive culture in Milton Park.
- Benefits: Enjoy hybrid working, generous pension, 25 days holiday, and your birthday off!
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real impact by enhancing customer satisfaction and team performance.
- Qualifications: Experience in customer-facing roles and strong leadership skills required.
The predicted salary is between 25549 - 31227 £ per year.
Customer Relationship Team Leader (KROX784639) Abingdon, England
Berry Recruitment are NOW hiring for a committed and experienced Customer Relationship Team Leader to work for a professional and friendly business based in Milton Park.
This is a fantastic opportunity to join a business with a supportive and collaborative working culture, where you’ll play a key role in the day-to-day running of a busy Customer Relationship team.
This is a hands-on Team Leader position where you’ll support the day-to-day sales order processing, manage more complex customer queries and escalations, and work closely with the Manager to assist with team management, coaching and performance.
If you enjoy leading by example whilst remaining operationally involved, this could be the perfect role for you.
- The Benefits on offer
- Role: Customer Relationship Team Leader
- Hybrid Working.
- Benefits: Generous company pension (up to 10.5% matched on a sliding scale)
- Hybrid working – Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required.
- Company shares
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
As a Customer Relationship Team Leader as responsibilities will be
- Communication with customers via email and telephone.
- Process and follow up customer orders and quotes to achieve KPI results.
- Resolving customer queries and complaints.
- Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
- Generate and review reports.
- Consistently searching for innovative ideas for improvement to processes.
- Regular feedback to the manager so that she is aware of any performance issues.
- Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
- Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction.
Act as the escalation point for more complex or unresolved customer queries.
- Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
- Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
- Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
- Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
- Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
- Create and maintain written procedures in line with our processes.
- Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.
You will
- Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
- Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction.
Act as the escalation point for more complex or unresolved customer queries.
- Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
- Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
- Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
- Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
- Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
- Create and maintain written procedures in line with our processes.
About You
- A proven track record in a senior customer facing team role, with experience in management cover conditions.
- Strong communication, leadership, and problem-solving skills
- Ability to manage and motivate a team in a fast-paced environment
- Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
- Knowledge of customer relationship processes (including KPI’s and performance metrics)
- Strong organisational and time-management skills.
- Ability to step into managerial duties and handle team and operational responsibilities.
- Familiarity with CRM systems, Microsoft packages and ERP is preferred.
"No candidate will meet every single desired qualification we have listed.
If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!"
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Customer Relationship Team Leader in Abingdon employer: Berry Recruitment Ltd
Berry Recruitment Ltd is an excellent employer, offering a supportive work culture that prioritises health and safety while maintaining high hygiene standards. With opportunities for online training and a temp to perm position, employees can expect meaningful growth and stability in their roles, all within the vibrant community of Basildon.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Team Leader in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Team Leader in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment Ltd!
How to prepare for a job interview at Berry Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
