Berry Recruitment is out looking for Call Centre Agents!
Contract - 6 Months with possibility to be extended afterwards.
Pay - £13.45 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office
Location: Blackpool
Start Date: 02/11/2026
Weekend work involved - rotational
Full Training provided
Duties
- Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, ... (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
Previous Experience
- Attention to detail
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence.
- Excellent communicator.
We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010
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Call Agent in Thornton employer: Berry Recruitment Group.
As a leading provider of healthcare service solutions, we pride ourselves on fostering a supportive and dynamic work environment in Totton. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values collaboration and innovation. Join us to be part of a team that not only prioritises excellent customer service but also encourages personal development and career advancement.
