At a Glance
- Tasks: Contact customers to collect payments and negotiate repayment plans over the phone.
- Company: Friendly company in Truro with great earning potential and a supportive team.
- Benefits: £30,000 salary plus uncapped commission, ongoing training, and career progression.
- Other info: Attend our open day every Thursday to meet the team and learn more!
- Why this job: Join a dynamic team and enjoy exciting social events, including all expenses paid trips!
- Qualifications: Customer service experience preferred but not essential; full training provided.
The predicted salary is between 24227 - 29611 £ per year.
If you are from a Customer Services, Sales, Retail, Estate Agents, Recruitment, Finance, Telesales, or Complaint Handling background we would love to hear from you as you may have the transferable skills we are looking for!
We are looking for a number of Collection Account Managers to join a friendly team in the heart of Truro to work with some new Commercial Clients! Join a company with great earning potential!
You will have an excellent telephone manner and be able to provide customer service over the phone ensuring professionalism at all times. On a day to day basis you will be contacting customers that have fallen into arrears with their clients to collect payments over the phone and working with them to negotiate repayment plans. You must be able to remain calm, focused and professional under pressure.
- Telephone experience is preferred but not essential as full training will be given
- £30,000 per annum + uncapped commission
- 37.5 hrs per week + 1 in 4 Saturdays
- Fantastic uncapped commission structure
- Ongoing training and personal development
- Career Progression Opportunities
- Social Events - All expenses Paid, flights, hotels etc.
A recruitment open day will be held every Thursday, this is your opportunity to meet the hiring managers, team and find out more about the role, workplace culture and ask questions about the role!
If you would like to find out more about this fantastic opportunity please contact Sally Appleby or Louise Fletcher at Berry Recruitment Truro for more information.
We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.
Collections Account Manager in Truro employer: Berry Recruitment Careers
Berry Recruitment is an exceptional employer that prioritises employee development and offers a supportive work culture. With full training provided, employees have the unique opportunity to learn a skilled trade while enjoying the flexibility of a nationwide field-based role, complete with a company van and competitive salary. The emphasis on hands-on work and teamwork fosters a rewarding environment for those eager to grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Account Manager in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Account Manager in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment Careers!
How to prepare for a job interview at Berry Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
