At a Glance
- Tasks: Support Field Monitoring Officers and ensure a safe, compliant service.
- Company: Berry Recruitment, a service-focused team in Gloucestershire.
- Benefits: Earn £16.41 per hour with flexible working hours and inclusive culture.
- Other info: Opportunity for personal growth and development in a dynamic role.
- Why this job: Make a real difference while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and attention to detail; transport preferred but not essential.
The predicted salary is between 16.41 - 16.41 £ per hour.
Berry Recruitment are currently recruiting for Monitoring Support Officers to work in the Gloucestershire area. The MSO will be working as part of a busy, service-focused team, supporting field-based colleagues ensuring that risk, safeguarding and service issues are identified and escalated without delay. The post holder will combine sound judgement, confident communication and attention to detail to help deliver a safe, compliant and reliable service for service users, colleagues, commissioners and agencies.
Key accountabilities:
- Working as part of a crew to support Field Monitoring Officers while they install and decommission monitoring equipment.
- Your primary role is to be an extra pair of eyes for the Field Monitoring Officer while they attend to the task they have assigned to them.
- Assist with the carrying of equipment (this is not heavy equipment).
- Hold conversation with any friend or family at the address to allow the FMO to carry out their role.
- Take notes for the FMO and any other light duties requested by the FMO.
- Respond calmly and constructively during periods of high demand, disruption or incident response.
- Recognise indicators of vulnerability, safeguarding concern, risk of harm or deteriorating behaviour and follow the relevant escalation pathway.
- Protect sensitive personal and operational information, sharing it only with authorised recipients and for legitimate purposes.
Vacancy Details:
- 5x days a week from Monday- Sunday 5.30pm- 1am - you must be available to work weekends.
- £16.41 per hour.
- Own transport is preferred, however we will still consider candidates with no transport.
- Must be willing to undergo a DBS Check.
For further information, please contact Ella at Berry Recruitment, King's Lynn. We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.
Monitoring Support Officer employer: Berry Recruitment Careers
Berry Recruitment is an exceptional employer that prioritises employee development and offers a supportive work culture. With full training provided, employees have the unique opportunity to learn a skilled trade while enjoying the flexibility of a nationwide field-based role, complete with a company van and competitive salary. The emphasis on hands-on work and teamwork fosters a rewarding environment for those eager to grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring Support Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Berry Recruitment Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Berry Recruitment Careers and let us see your personality shine through!
We think you need these skills to ace Monitoring Support Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Berry Recruitment Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Berry Recruitment Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Berry Recruitment Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Berry Recruitment Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Berry Recruitment Careers will surely appreciate.
