At a Glance
- Tasks: Support field teams by monitoring installations and ensuring safety and compliance.
- Company: Berry Recruitment, a service-focused team in Bristol.
- Benefits: Earn £16.41 per hour with flexible hours and weekend work.
- Other info: Opportunity for personal growth in a dynamic environment.
- Why this job: Make a difference by ensuring safety and supporting your community.
- Qualifications: Good communication skills and attention to detail required.
The predicted salary is between 16.41 - 16.41 £ per hour.
Berry Recruitment are currently recruiting for Monitoring Support Officers to work in the Bristol area. The MSO will be working as part of a busy, service-focused team, supporting field-based colleagues ensuring that risk, safeguarding and service issues are identified and escalated without delay. The post holder will combine sound judgement, confident communication and attention to detail to help deliver a safe, compliant and reliable service for service users, colleagues, commissioners and agencies.
Key accountabilities:
- Working as part of a crew to support Field Monitoring Officers while they install and decommission monitoring equipment.
- Your primary role is to be an extra pair of eyes for the Field Monitoring Officer while they attend to the task they have assigned to them.
- Assist with the carrying of equipment (this is not heavy equipment).
- Hold conversation with any friend or family at the address to allow the FMO to carry out their role.
- Take notes for the FMO and any other light duties requested by the FMO.
- Respond calmly and constructively during periods of high demand, disruption or incident response.
- Recognise indicators of vulnerability, safeguarding concern, risk of harm or deteriorating behaviour and follow the relevant escalation pathway.
- Protect sensitive personal and operational information, sharing it only with authorised recipients and for legitimate purposes.
Vacancy Details:
- 5x days a week from Monday- Sunday 5.30pm- 1am - you must be available to work weekends.
- £16.41 per hour.
- Own transport is preferred, however we will still consider candidates with no transport.
- Must be willing to undergo a DBS Check.
For further information, please contact Ella at Berry Recruitment, King's Lynn. We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.
Monitoring Support Officer in Bristol employer: Berry Recruitment Careers
Berry Recruitment is an exceptional employer that prioritises employee development and offers a supportive work culture. With full training provided, employees have the unique opportunity to learn a skilled trade while enjoying the flexibility of a nationwide field-based role, complete with a company van and competitive salary. The emphasis on hands-on work and teamwork fosters a rewarding environment for those eager to grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Monitoring Support Officer in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Monitoring Support Officer in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment Careers!
How to prepare for a job interview at Berry Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
