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For Companies At a Glance
- Tasks: Handle customer calls and emails, complete transactions, and support team performance.
- Company: Reputable organisation offering a structured environment for growth.
- Benefits: Earn £12.71 - £18.90 per hour, enjoy free tea and coffee, and receive performance vouchers.
- Other info: Flexible hours available with opportunities for part-time work.
- Why this job: Gain valuable experience in customer service while developing professional skills.
- Qualifications: Open to all backgrounds; customer service experience is a plus.
The predicted salary is between 12 - 18 £ per hour.
The rewards:
- £12.71 - £18.90 per hour
- Vouchers awarded for star performance
- Free tea and coffee available onsite
Hours:
- 37 hours per week — 8:00-11:30am starts to 17:30-20:00pm finishes
- Part time hours also available (27.5 hours per week)
- Weekend work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
The role of Customer Service Advisor:
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
- Candidates from all customer service backgrounds considered
This is a 12-month fixed-term contract with a well-established and reputable organisation, providing a fantastic opportunity to grow professional skills in a structured, process-driven environment.
Customer Service Advisor in Sherburn in Elmet employer: Berry-Hireonline
Contact Detail:
Berry-Hireonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sherburn in Elmet
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be handling calls and emails. Role-play with a friend or use online resources to sharpen your responses to common customer queries.
✨Tip Number 3
Show off your teamwork! Highlight experiences where you've collaborated with others to solve problems. This is key for the role, so make sure to share those stories when you get the chance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor in Sherburn in Elmet
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like handling customer enquiries and managing workloads.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer issue in the past.
Be Honest About Your Availability: We appreciate transparency, so be upfront about your availability for shifts, especially if you're considering part-time hours. This helps us understand how you fit into our scheduling needs right from the start.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Berry-Hireonline
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with handling calls, emails, and customer enquiries, as well as the importance of maintaining accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you've excelled in customer service. Whether it’s resolving a tricky issue or going the extra mile for a customer, be ready to share these stories. This will demonstrate your ability to handle the daily workloads and manage queries effectively.
✨Prepare for Common Questions
Anticipate questions related to teamwork and compliance, as these are crucial for the role. Practice responses to questions like 'How do you handle difficult customers?' or 'Can you give an example of when you worked well in a team?' This preparation will help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.