Customer Service Advisor - Durham
The rewards
- £12.71 - £18.90 per hour
- Vouchers awarded for star performance
- Free tea and coffee available onsite
Hours
- 37 hours per week — 8:00-11:30am starts to 17:30-20:00pm finishes
- Part time hours also available (27.5 hours per week)
- Weekend work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)
The role of Customer Service Advisor:
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
The ideal Customer Service Advisor:
- Candidates from all customer service backgrounds considered
This is a 12-month fixed-term contract with a well-established and reputable organisation, providing a fantastic opportunity to grow professional skills in a structured, process-driven environment.
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