At a Glance
- Tasks: Be the first point of contact for customer enquiries and support.
- Company: Join a well-known supplier with a fantastic reputation and friendly culture.
- Benefits: Earn £28,000 plus commission, enjoy 25 days holiday, and hybrid working.
- Other info: Supportive team environment with opportunities for continuous improvement.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Experience in customer service and familiarity with CRM systems preferred.
The predicted salary is between 28000 - 31000 £ per year.
Berry Recruitment are hiring for a committed and experienced Customer Service Administrator to work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule.
The rewards:
- £28,000 per annum plus discretionary monthly commission (approximately £3,000 per annum).
- 25 days holiday.
- Hybrid working with a supportive team in a company with a fantastic reputation for its friendly culture.
- Hours: 08:30–17:00.
The role of a Customer Service Administrator:
- Acting as first point of contact for customer enquiries via phone and email, delivering professional and timely support.
- Processing orders received through email, telephone and online platforms including Amazon.
- Using CRM systems to log, assess and resolve customer issues and complaints in line with company procedures.
- Liaising closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery.
- Issuing and managing credit note requests in accordance with approval processes.
- Maintaining accurate documentation and ensuring compliance with company and regulatory requirements.
- Supporting team targets and contributing to continuous improvement within the customer service function.
The ideal Customer Service Administrator candidate:
- Previous knowledge and experience in a similar customer service administration role.
- Experience using Microsoft Dynamics ERP or similar (Sage, SAP etc.) desirable.
- Able to work independently and as part of a team-oriented environment.
- Accurate and timely data entry with strong attention to detail.
This is more than just a job — it's a chance to join a well-established company with a fantastic reputation and friendly culture in Abingdon, Oxfordshire. Apply now through Berry Recruitment.
Customer Service Administrator employer: Berry-Hireonline
Join a well-established company in Abingdon, Oxfordshire, known for its friendly culture and commitment to employee well-being. As a Customer Service Administrator, you'll enjoy a competitive salary of £28,000 plus monthly commission, 25 days of holiday, and the flexibility of hybrid working. With a focus on professional development and a supportive team environment, this role offers meaningful opportunities for growth and contribution to a respected organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Think about what you want to know about their customer service processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your professionalism and appreciation for the opportunity.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service administration. We want to see how your skills match the role, so don’t be shy about showcasing your previous roles and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled customer enquiries or resolved issues in the past.
Show Off Your Tech Skills:Since we use CRM systems like Microsoft Dynamics, mention any relevant software experience you have. If you’ve worked with similar systems, let us know how you used them to improve customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with a supportive team!
How to prepare for a job interview at Berry-Hireonline
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your knowledge of CRM systems like Microsoft Dynamics or similar, as this will show you're prepared and capable.
✨Showcase Your Communication Skills
As a Customer Service Administrator, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will demonstrate your ability to handle enquiries professionally.
✨Highlight Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss times when you've collaborated with others to achieve a goal, as well as instances where you took initiative on your own. This balance will show that you can thrive in their supportive team environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
