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- Tasks: Support the Customer Service Managers in creating sustainable packaging solutions.
- Company: Join Amcor, a leader in sustainable packaging with a focus on innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, and great perks like gym discounts.
- Why this job: Make a real impact on sustainability while developing your customer service skills.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
- Other info: Dynamic team environment with opportunities for personal growth and development.
The predicted salary is between 800 - 1400 ÂŁ per month.
About the role
You’re an innovative thinker, passionate about the planet and eager to play a role in creating sustainable packaging that keeps the world healthy, fed and working. You’ll be providing continuous support to the existing team of Customer Service Managers. You will report to the Customer Service Team Leader and working hours are 39hrs a week. Monday – Thursday 8am-5pm and Friday 8am-4pm.
Key Job Accountabilities
- To work with and assist an established team of Customer Service Managers with tasks such as but not inclusive to, raising specifications, processing customer orders, raising artwork and ink check sheets, NPR and NCD processing etc. There are also areas of project management that the CSM’s will need assistance with.
- Processing of customer orders in a timely manner.
- To provide feedback in any areas of potential contention.
- To help monitor overdue stocks.
- To provide adhoc information to the Customer Service Team Leader and CSM’s relating to all areas of the business in terms of forecasts and turnover.
- Any other reasonable adhoc task as requested by management.
The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to the post may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and would not themselves justify the re-evaluation of the post.
Qualifications/Requirements
- The ability to work on one's own initiative to achieve objectives and taking accountability for work/actions undertaken.
- The ability to work under pressure, remaining calm and in control with the ability to meet tight deadlines.
- Able to respond positively to changing work demands.
- Highly driven, ensuring that the job is done well and recognising the importance of customer satisfaction in their work.
- Persistent and not thrown off course by obstacles or difficulty.
- Is conscientious and thorough in all aspects of work responsibilities, and has a professional approach to work.
- The ability to communicate effectively and in a professional manner, verbally and in writing, and at all levels within the Company, and with customers.
- Is able to work effectively with others as part of a team to achieve team objectives.
- Listens and hears what people are saying to them.
- Offers help, as well as sharing information and own expertise.
- Plans and organises own work, ensuring a high level of accuracy in all work undertaken.
- Has a logical and methodical approach to problem solving.
- Good computer literacy skills in Word and Excel.
Amcor Behaviours and Values
At Amcor, how we achieve success is just as important as what we achieve. The successful candidate will embody and promote our core behaviours and values:
Our Values
- Safety: We actively take care of each other’s wellbeing, everyday. We eliminate risks to provide a safe and healthy workplace.
- Customers: We put our customers at the centre of what we do. We help them succeed and we grow together.
- Winning: We consistently deliver results and strive to surpass expectations. We think ahead, we are always ready, and we overcome challenges.
- Agility: We adapt quickly to succeed in an everchanging world.
- Sustainability: We collaborate to create a better future for our Company, our communities and the environment.
Our Behaviors
- I Do: I act with integrity at all times.
- I Champion: I anticipate and address customer needs.
- I Dream: I see and pursue opportunities everywhere.
- I Make: I take initiative and find solutions.
- I Play: I care for and support my colleagues.
Company Benefits
- Competitive salary
- 25 days Holiday (+ 8 bank holidays)
- Christmas Shutdown
- 3% Pension Scheme
- Life Assurance Scheme
- Group Income Protection Scheme
- Company Sick Pay Scheme
- Annual Leave Buy & Sell Scheme
- Free hot and cold beverages with monthly “Sweet & Savoury” treats
- Cycle to Work scheme
- Long Service Awards
- Free Car Parking
- Learning and Development Opportunities
- Refer a Friend
- Discount on gyms
- Bungay swimming pool
- Christmas Hampers + Many more
Customer Service Apprentice in Beccles employer: Berry Global
Contact Detail:
Berry Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Beccles
✨Tip Number 1
Get to know the company! Research Amcor's values and behaviours, and think about how you can align your own experiences with them. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be working closely with Customer Service Managers, it's crucial to demonstrate your ability to communicate effectively. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges or helped others. Be ready to share these stories during your interview to highlight your persistence and logical approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing this Customer Service Apprentice role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Apprentice in Beccles
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and sustainability in your application. Share any relevant experiences or projects that highlight your commitment to making a positive impact.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Highlight your ability to work under pressure, communicate effectively, and be a team player – these are key for us!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Apprentice role. Be genuine and let your personality come through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Berry Global
✨Know the Company Values
Before your interview, take some time to understand Amcor's core values and behaviours. They really focus on safety, customer satisfaction, and sustainability. Show that you align with these values by giving examples from your past experiences where you've demonstrated similar principles.
✨Demonstrate Teamwork Skills
Since you'll be working closely with Customer Service Managers, it's crucial to highlight your ability to work as part of a team. Prepare specific examples of how you've collaborated with others in previous roles or projects, and how you contributed to achieving team objectives.
✨Show Your Problem-Solving Skills
The role requires a logical and methodical approach to problem-solving. Think of a time when you faced a challenge at work or in your studies. Be ready to discuss how you approached the problem, what steps you took, and what the outcome was. This will demonstrate your ability to handle pressure and adapt to changing demands.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, how success is measured in the role, or what a typical day looks like for a Customer Service Apprentice. It’s a great way to engage with the interviewers and leave a lasting impression.
