Customer Account Manager in Worcester

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Responsibilities:

• As an Internal Sales Customer Account Manager you will be working within the printed flexible packaging sector across the food, medical, and industrial supply chains.
• You will proactively manage a defined customer base, delivering the highest standards of customer service, processing orders, managing stock, promoting our product range, and driving internal sales growth.

Key responsibilities include:

• Develop and maintain positive business relationships with customer portfolio.
• Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
• Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
• Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.
• Ensure the customer has a positive experience whilst maintaining our commercial position.
• Maintain high levels of organisational effectiveness, communication, and attention to detail.
• Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.
• Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders.
• Work with sales teams to support/develop new business opportunities, onboarding management.

Qualifications:

• Working experience within a sales, customer service, or internal sales environment.
• Strong communication skills, with the ability to build effective relationships across a diverse customer base.
• Commercially aware, with the ability to identify opportunities to grow sales and add value.
• Highly organised, with the ability to prioritise and manage multiple tasks in a fast-paced environment.
• Strong attention to detail and accuracy, particularly in order processing and stock management.
• Competent in Microsoft Office (Word, Excel, Outlook).
• Previous experience with Navision would be an advantage but training is available.
• Exposure to manufacturing and/or packaging industries would be an advantage.
• Proactive, self-motivated, and results-oriented approach.
• Ability to work collaboratively within cross-functional teams.

Individual Attributes:

• Team working.
• Proactive and solution focused.
• Ability to prioritise duties while maintaining flexibility.
• Excellent communication skills.
• Integrity.
• Results focused.
• Resilient.