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For Companies At a Glance
- Tasks: Manage customer accounts, negotiate contracts, and ensure top-notch service.
- Company: Amcor is a global leader in innovative packaging solutions for consumer and healthcare products.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Join a team that values safety, innovation, and making a positive impact on the world.
- Qualifications: Experience in internal sales, strong communication skills, and proficiency in CRM systems preferred.
- Other info: Be part of a diverse team dedicated to transforming the packaging industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com | LinkedIn | YouTube
Contact
Hannahcharlton@berryglobal.com
Responsibilities
As an Internal Sales Customer Account Manager, you will play a key role in supporting our sales operations. You will be responsible for administering customer accounts, processing orders, coordinating with manufacturing, logistics and planning to ensure that delivery dates are achieved. This role is ideal for someone with a strong background in internal sales.
Key Responsibilities To Include
- Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders.
- Work with sales teams to support/develop new business opportunities; onboarding management
- Develop and maintain positive business relationships with customer portfolio
- Generate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.
- Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.
- Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.
- Ensuring the customer has a positive experience whilst maintaining our commercial position.
- Maintain high levels of organisational effectiveness, communication, and attention to detail.
- Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.
Qualifications
- Working experience within a sales, customer service, or internal sales environment.
- Strong communication skills, with the ability to build effective relationships across a diverse customer base.
- Commercially aware, with the ability to identify opportunities to grow sales and add value.
- Highly organised, with the ability to prioritise and manage multiple tasks in a fast-paced environment.
- Strong attention to detail and accuracy, particularly in order processing and stock management.
- Competent in Microsoft Office (Word, Excel, Outlook)
- Previous experience with Navision would be an advantage but training is available
- Exposure to manufacturing and / or packaging industries would be an advantage
- Proactive, self-motivated, and results-oriented approach.
- Ability to work collaboratively within cross-functional teams.
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Customer Account Manager employer: Berry Global, inc
Contact Detail:
Berry Global, inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Amcor's values and mission. Understanding their commitment to sustainability and customer service will help you align your approach during interviews and discussions, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in managing customer accounts and how you've successfully built relationships in the past. Be ready to share specific examples that demonstrate your ability to solve problems and deliver excellent customer service.
✨Tip Number 3
Brush up on your knowledge of ERP and CRM systems, as well as data analysis tools like Power BI. Being able to speak confidently about these technologies will show that you're equipped to handle the technical aspects of the role.
✨Tip Number 4
Network with current or former Amcor employees on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Account Manager position at Amcor. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in internal sales, customer relationship management, and any specific skills mentioned in the job description, such as contract negotiation and data analysis. Use keywords from the job listing to make your CV stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the packaging industry and your understanding of Amcor's values. Mention specific examples of how your previous experiences align with the responsibilities of the Customer Account Manager role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Berry Global, inc
✨Understand Amcor's Values
Before your interview, take some time to research Amcor's core values and mission. Understanding their commitment to safety, sustainability, and customer service will help you align your answers with what they value most.
✨Showcase Your Sales Experience
Be prepared to discuss your previous experience in internal sales. Highlight specific examples where you've successfully managed customer accounts, negotiated contracts, or solved problems for clients. This will demonstrate your capability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer concerns. Think of examples from your past experiences where you effectively resolved issues or improved customer relationships.
✨Demonstrate Team Collaboration
Amcor values teamwork, so be ready to discuss how you've worked collaboratively in the past. Share instances where you motivated your team or contributed to a group project, showcasing your ability to work well with others.