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- Tasks: Manage customer accounts, negotiate contracts, and ensure top-notch service.
- Company: Join Amcor, a leader in innovative and responsible packaging.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in the packaging industry while developing your skills.
- Qualifications: Experience in internal sales and strong communication skills required.
- Other info: Dynamic role with opportunities to collaborate and innovate.
The predicted salary is between 36000 - 60000 £ per year.
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Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit | |
Responsibilities
As part of the Internal Sales team, you\’ll be responsible for:
- Direct responsibility and main contact point for managing all aspects of allocated customer accounts
- Pricing and contract negotiation on customer portfolio
- Stock/forecast/contract management for customers
- Customer reporting and KPI management – both internal and external
- Item catalogue, artwork and specification responsibility
- Maintain and grow current customer base
- Develop and maintain positive business relationships with the customer portfolio
- Develop projects within the customer relationship to future proof, problem solve or grow
- Liaison point between the customer and all other elements of the business; communicate customer needs and manage demands back to the business
- Lead/support with in-person/virtual meetings as required
- Identify solutions and developments with the customer base
- Be proactively responsible for ensuring a high level of consistent customer service to be delivered at all times; including coordinating with all other Amcor team members involved with the customer
- Work with sales teams to support/develop new business opportunities; onboarding management
- Be the point of contact to resolve any customer concerns of issues which arise
- Participate as the sales/customer representative as and when site requires (internal or external)
- Monitor the customer budget, explaining costs and managing terms
- Ensure customers receive requested products, information and services in a timely fashion
- Report on dedicated business area/sector/customer base
- Ensure that client needs are understood and satisfied by Amcor
- Contribute information or ideas to sales strategies; monitor competitors, understand wider market, suggest development plans and manage customer solutions
Qualifications
- Significant experience within internal sales
- A team player who can work with urgency and motivate the wider team
- Flexible and adaptable approach to problem solving
- Proactive and solution focused
- Excellent verbal and written communication skills
- Working experience of ERP, CRM systems and Power BI would be advantageous
- Contract negotiation and project pricing experience
- Excel+ skills including pivot table and data cubes would be advantageous
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Customer Account Manager employer: Berry Global, Inc.
Contact Detail:
Berry Global, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amcor on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Amcor's values and recent projects. Show us that you understand their mission and how you can contribute to their goals. Tailor your answers to reflect their core principles!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Account Manager role. Use specific examples from your past to demonstrate your skills in customer service and account management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the position and appreciate the opportunity.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your relevant experience in internal sales and any specific skills that match the job description, like contract negotiation or customer relationship management.
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send.
Highlight Teamwork and Adaptability: We’re looking for a team player who can adapt quickly. Share examples from your past experiences where you’ve worked collaboratively or solved problems under pressure. This will show us you can thrive in our dynamic environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Amcor.
How to prepare for a job interview at Berry Global, Inc.
✨Know Your Customer Inside Out
Before the interview, dive deep into Amcor's customer base and their needs. Understand how the company’s packaging solutions impact various industries. This knowledge will help you demonstrate your ability to manage customer accounts effectively and show that you’re genuinely interested in their success.
✨Showcase Your Negotiation Skills
Prepare examples of past experiences where you successfully negotiated contracts or pricing. Be ready to discuss your approach to problem-solving and how you can apply these skills to benefit Amcor’s customers. Highlighting your negotiation prowess will set you apart as a strong candidate for the role.
✨Emphasise Team Collaboration
Amcor values teamwork, so be prepared to share instances where you’ve worked collaboratively with others to achieve a common goal. Discuss how you can liaise effectively between customers and internal teams, ensuring everyone is aligned and customer needs are met.
✨Be Data Savvy
Familiarise yourself with ERP, CRM systems, and Power BI, as these tools are crucial for the role. Bring up any relevant experience you have with data analysis, especially using Excel. Showing that you can handle data-driven decision-making will demonstrate your readiness to manage customer reporting and KPIs.