At a Glance
- Tasks: Provide 1st and 2nd line IT support to our team and ensure smooth operations.
- Company: Join Berry Bros. & Rudd, a historic yet modern fine wine and spirits merchant.
- Benefits: Enjoy personal days, private medical cover, generous discounts, and more.
- Other info: Flexible working culture with opportunities for growth and development.
- Why this job: Be the go-to tech hero in a dynamic, supportive environment.
- Qualifications: Experience in Microsoft support, Office 365, and excellent communication skills.
The predicted salary is between 25185 - 30000 £ per year.
Berry Bros. & Rudd is more than 300 years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
Working in the End User Support team, you will provide 1st and 2nd (day to day) support to BBR employees for all office systems and technical infrastructure, and therefore will be the first point of contact for all queries. Based in our head office, you’ll be responsible for supporting the heart of the business serving Executives, colleagues and indirectly customers in our historic home on St James’s St.
Who you will work with
- Internal: All members of the business, IT Service Delivery team and wider IT team
- External: Closely working with our various technology Support partners to implement changes and resolve incidents (printing, telephony, AV facilities etc.)
What you will do
- Provide excellent and efficient 1st / 2nd line support for all IT systems and technical infrastructure along with maintaining operations for all system processes
- Act as a contact point between customer base and systems / technical specialists during times of business operation
- Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
- Provide issue resolution within the assigned Service Level Agreements and pro-actively reduce the opportunity for calls
- Liaise with external suppliers for call tracking and resolution within their agreed Service Level Agreements.
- Ensure that all working practices comply with Health and Safety legislation
What you will bring to the role
Experience / Achievements
- Previous experience of Microsoft desktop support
- Previous experience of Office 365 Application support
- Previous experience of LAN/WAN & Wi-Fi technologies
- Previous experience of Audio-Visual technologies
Your Skills, Knowledge and Behaviours
- Excellent communication skills, especially with senior managers and customers
- A strong team player
- Excellent customer service skills
- Ability to make quick and effective decisions
- A keen problem solver
- Highly flexible, with the ability to adapt
- Ability to work under pressure
- Effective organisation skills
Qualifications
- ITIL Foundation (desirable).
We support our colleagues with a wide range of benefits: 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Closing date: 27th July 2026
Support Analyst in London employer: Berry Bros. Rudd
Berry Bros. & Rudd is an exceptional employer, offering a dynamic work environment in Basingstoke where employees are valued and encouraged to grow. With flexible hours and unique perks, our team enjoys a supportive culture that prioritises professional development while delivering fine wines and spirits with pride across London and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Bros. Rudd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Bros. Rudd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Bros. Rudd:Your cover letter is your chance to shine! Tell us why you want to work at Berry Bros. Rudd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Bros. Rudd!
How to prepare for a job interview at Berry Bros. Rudd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
