Basingstoke, with hybrid working and occasional travel to London The job in a nutshell In this role, you’ll provide dedicated administrative support to our Private Client Managers, helping them deliver an exceptional level of service to customers. This is a varied and detail-oriented role, with a strong focus on the effective administration of customer accounts, accurate record management, order processing, and the handling of customer and internal enquiries. You will coordinate activities with colleagues across the business to ensure queries are resolved efficiently and processes run smoothly. You will play a key role in maintaining accurate customer information, managing communications, and ensuring internal processes are completed to a high standard. Through your organised and proactive approach, you will help ensure the smooth day-to-day operation of the team, enabling Private Client Managers to focus on building strong customer relationships and delivering an outstanding customer experience. Who you will work with Internal: Private Client Managers, Buying, BBX, Marketing/Digital Teams, Customer Service, Events experience using CRM or order management systems would be beneficial. Experience maintaining accurate customer, order or account information, with an understanding of the importance of data accuracy and process compliance. Your Skills, Knowledge and Behaviours Excellent administrative and customer service skills , with strong attention to detail and the ability to complete tasks accurately, consistently and to a high standard. Highly organised and efficient , with the ability to manage time effectively, prioritise a varied workload and meet deadlines in a busy environment. Proactive, accountable and solutions-focused , taking ownership of tasks, anticipating what is needed and supporting others to deliver a high level of service. Collaborative and relationship-focused , with the confidence to work collaboratively with customers, Private Client Managers and colleagues across the wider business. An interest in fine wine and spirits , with a willingness to continue developing product knowledge and confidence in discussing our products with customers and colleagues. Qualifications WSET Level 2 or above is preferred, or a willingness to work towards this qualification. We support our colleagues with a wide range of benefits: 1 Personal Day, Private Medical cover
Private Client Support in Hampshire employer: Berry Bros. & Rudd
Berry Bros. & Rudd offers a unique and rewarding work environment, blending over 325 years of history with a modern family-owned culture that prioritises its people. Located in the heart of London, the company promotes a hybrid working model, allowing for flexibility while fostering collaboration within a dynamic finance team. Employees benefit from a comprehensive range of perks, including private medical cover, generous discounts, and opportunities for professional growth, making it an excellent employer for those seeking meaningful and fulfilling careers in finance.
