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- Tasks: Support the UK Private Client teams with administrative tasks and customer queries.
- Company: Join Berry Bros. & Rudd, a historic fine wine and spirits merchant with a modern family culture.
- Benefits: Enjoy 24 days holiday, private medical cover, generous discounts, and more perks.
- Why this job: Be part of a dynamic team in a fast-paced environment while learning about fine wines.
- Qualifications: Experience in similar roles, strong attention to detail, and basic wine knowledge preferred.
- Other info: WSET qualification is desirable; flexible working options may be available.
The predicted salary is between 30000 - 42000 £ per year.
Berry Bros. & Rudd is more than 300 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
The job in a nutshell: In this role, you’ll provide essential support to the UK Private Client teams with their Goods-in process and rent processes. Within the team, you’ll ensure smooth running of all activities in the absence of CPR Support Team Leader and other members of the CPR team. This is a fast-paced administrative role that requires using your initiative, dexterity and excellent organisation and problem-solving skills.
Who You Will Work With:
- Internal: UK Private Client teams, Supply & Logistic teams, International teams, Finance, Marketing team
- External: Customers, Logistic Companies
What You Will Do:
- Be responsible for the end-to-end Customer Goods-in process from purchase order creation to deletion, including:
- Applying and cancelling admin charges
- Creating new material codes based on existing variants or vintages
- Requesting new material codes if no existing data is available
- Maintaining the PO Amends spreadsheet for all reported discrepancies reported by the warehouse, involving reviewing photographs and working with the Quality and Authentication team before communicating these to the customer
- Rejecting and returning cases
- Looking up PRN’s
- Using reports to prevent duplicate requests
- Helping resolve historical stock landing issues
- Assisting with rent code review and updates
- Be responsible for Customer Private Reserve queries, help with reconciliations and seek replacement stock if required
- Responsible for processing duty and VAT clearance orders
- Provide support across the Buying support team at peak times
- Ensure that all working practices comply with Health and Safety legislation.
What You Will Bring To The Role:
- Experience of using bespoke systems (currently AS400, RS6000, Cockpit & HMC/SAP)
- Previous working experience in a similar role
- Excellent attention to detail with a high level of accuracy
- Highly organised with the ability to prioritise accordingly
- Ability to build positive working relationships and develop trust with all stakeholders
- A pro-active and flexible approach
- Excellent problem-solving skills
- Highly IT competent, especially with Excel
- Ability to communicate effectively with all levels
- A basic to intermediate level of wine knowledge
- A passion for wine
Qualifications: WSET qualification - desirable.
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing Date: 01st July 2025
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Customer Private Reserve- Support Assistant employer: Berry Bros. & Rudd
Contact Detail:
Berry Bros. & Rudd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Private Reserve- Support Assistant
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as AS400 and SAP. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your wine knowledge, especially if you have a WSET qualification. Being able to discuss wine confidently can set you apart from other candidates and show your genuine interest in the role.
✨Tip Number 3
Network with current or former employees of Berry Bros. & Rudd on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Customer Private Reserve team, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle common challenges in a fast-paced administrative role, such as resolving discrepancies or managing multiple priorities.
We think you need these skills to ace Customer Private Reserve- Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the specific tasks mentioned, such as managing the Goods-in process and handling customer queries.
Highlight Relevant Experience: Emphasise any previous roles where you demonstrated excellent organisational skills, attention to detail, and problem-solving abilities. Mention any experience with bespoke systems or similar administrative roles that relate to the position.
Show Your Passion for Wine: Since a basic to intermediate level of wine knowledge is desirable, include any relevant qualifications or experiences that showcase your passion for wine. If you have a WSET qualification, make sure to mention it prominently in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also conveys your enthusiasm for the role and the company. Discuss why you want to work at Berry Bros. & Rudd and how you can contribute to their mission of helping customers drink better.
How to prepare for a job interview at Berry Bros. & Rudd
✨Show Your Organisational Skills
Since the role requires excellent organisation and problem-solving skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently.
✨Demonstrate Your IT Competence
Familiarise yourself with the bespoke systems mentioned in the job description, such as AS400 and SAP. If you have experience with similar systems, be ready to share how you used them effectively in previous roles.
✨Highlight Your Attention to Detail
This position demands a high level of accuracy. Prepare to provide examples of how your attention to detail has positively impacted your work, especially in administrative tasks or data management.
✨Express Your Passion for Wine
Having a basic to intermediate level of wine knowledge is beneficial. Be ready to discuss your interest in wine, any relevant qualifications like WSET, and how this passion can enhance your performance in the role.