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- Tasks: Support the UK Private Client teams with essential administrative tasks and customer queries.
- Company: Join Berry Bros. & Rudd, a historic fine wine and spirits merchant with a modern family culture.
- Benefits: Enjoy 24 days holiday, private medical cover, generous discounts, and more!
- Why this job: Be part of a dynamic team in a fast-paced environment while learning about fine wines.
- Qualifications: Experience in similar roles, excellent organisation skills, and a passion for wine.
- Other info: Opportunity for career growth in a supportive and collaborative workplace.
The predicted salary is between 28800 - 43200 £ per year.
Berry Bros. & Rudd is more than 300 years old, but we never stand still. As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
In this role, you will provide essential support to the UK Private Client teams with their Goods-in process and rent processes. Within the team, you will ensure smooth running of all activities in the absence of CPR Support Team Leader and other members of the CPR team. This is a fast-paced administrative role that requires using your initiative, dexterity and excellent organisation and problem-solving skills.
Who you will work with:
- Internal: UK Private Client teams
- Supply & Logistic teams
- International teams
- Finance
- Marketing team
- External: Customers
- Logistic Companies
What you will do:
- Be responsible for the end-to-end Customer Goods-in process from purchase order creation to deletion, including:
- Applying and cancelling admin charges
- Creating new material codes based on existing variants or vintages
- Requesting new material codes if no existing data is available
- Maintaining the PO Amends spreadsheet for all reported discrepancies reported by the warehouse
- Rejecting and returning cases
- Looking up PRN's
- Using reports to prevent duplicate requests
- Helping resolve historical stock landing issues
- Assisting with rent code review and updates
- Be responsible for Customer Private Reserve queries, help with reconciliations and seek replacement stock if required
- Responsible for processing duty and VAT clearance orders
- Provide support across the Buying support team at peak times
- Ensure that all working practices comply with Health and Safety legislation
What you will bring to the role:
- Experience of using bespoke systems (currently AS400, RS6000, Cockpit & HMC/SAP)
- Previous working experience in a similar role
- Excellent attention to detail with a high level of accuracy
- Highly organised with the ability to prioritise accordingly
- Ability to build positive working relationships and develop trust with all stakeholders
- A pro-active and flexible approach
- Excellent problem-solving skills
- Highly IT competent, especially with Excel
- Ability to communicate effectively with all levels
- A basic to intermediate level of wine knowledge
- A passion for wine
Qualifications:
- WSET qualification – desirable
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing Date: 29th October 2025
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Job Type: Temporary Contract length: 12 months Work Location: In person
Customer Private Reserve– Support Assistant employer: Berry Bros. & Rudd
Contact Detail:
Berry Bros. & Rudd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Private Reserve– Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Berry Bros. & Rudd. A friendly chat can open doors and give you insights that might just land you that Support Assistant role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your wine knowledge and be ready to discuss how your skills align with the fast-paced nature of the role. Show them you’re not just a candidate, but the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. It’s a small gesture that can make a big difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Berry Bros. & Rudd family. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Private Reserve– Support Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Private Reserve– Support Assistant role. Highlight your relevant experience and skills, especially those related to administration and customer support. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: This role is all about keeping things running smoothly, so don’t shy away from showcasing your organisational prowess. Use examples from your past experiences where you’ve successfully managed multiple tasks or solved problems efficiently. We love a proactive approach!
Be Genuine About Your Passion for Wine: If you have a passion for wine, let it shine through in your application! Mention any relevant knowledge or experiences you have, even if they’re just personal. We appreciate candidates who share our enthusiasm for fine wines and spirits.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Berry Bros. & Rudd!
How to prepare for a job interview at Berry Bros. & Rudd
✨Know Your Wine
Brush up on your wine knowledge before the interview. Familiarise yourself with different types of wines, regions, and vintages. This will not only show your passion for the industry but also help you connect with the interviewers who are likely to appreciate your enthusiasm.
✨Master the Systems
Since the role involves using bespoke systems like AS400 and SAP, it’s a good idea to get a basic understanding of these platforms. If you can, try to find online tutorials or resources that can give you a head start. Being able to discuss your familiarity with these systems will impress the interviewers.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you demonstrated excellent organisation and problem-solving skills. Think of specific situations where you had to prioritise tasks or resolve discrepancies, as this aligns perfectly with what they’re looking for in a candidate.
✨Build Rapport
During the interview, focus on building a positive relationship with your interviewers. Be friendly, approachable, and engage in conversation. Ask questions about their team and the company culture to show that you’re genuinely interested in being part of their family-owned business.