Credit Controller

Location: No.3 St James’s Street, London (Hybrid working available – Office: min. 3 days, home: 2 days)

Berry Bros. & Rudd is more than 325 years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family‑owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

The Credit Controller plays a key role in supporting the Credit Control team in maintaining healthy customer accounts, reducing overdue debt, and ensuring the efficient resolution of customer queries. The role involves proactive account management, close collaboration with internal stakeholders, and contributing to the continuous improvement of credit control processes. The successful candidate will help ensure timely collections, provide excellent customer service, and support the wider finance team through operational and project-based work.

Who you will work with

• Internal: Credit Control Team, Account Managers, Customer Service, Service Desk, BBX Team
• External: Customers, Legal firms, Insurance

What you will do

• Customer Accounts and Debt Management
  • Proactively manage customer accounts to reduce overdue balances through emails, phone calls, and tailored communications.
  • Work closely with Account Managers and other internal stakeholders to resolve account queries and secure timely payments.
  • Ensure consistent follow‑up on overdue accounts before escalation to external recovery partners where required.
  • Investigate and resolve unassigned account queries by liaising with relevant internal teams.
  • Build strong working relationships with Account Managers, Sales Support teams, and other internal stakeholders.
• Customer Communication
  • Manage incoming customer emails, queries, and phone calls related to accounts and payments.
  • Maintain professional and clear communication with customers while ensuring company credit policies are upheld.
• Team and Operational Support
  • Support the production and maintenance of internal credit control trackers and reports.
  • Contribute to team discussions and improvements to credit control processes.
  • Maintain internal tracking tools to ensure accurate reporting of customer accounts and escalations.

What you will bring to the role

• Previous experience in credit control with the B2C business is essential (minimum of 2 years)
• Strong communication skills with the ability to manage customer relationships professionally.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a busy environment.
• Comfortable working collaboratively with internal teams and external stakeholders.
• Good working knowledge of Excel and financial systems.

We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.