At a Glance
- Tasks: Lead property maintenance operations and enhance customer experiences daily.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: Generous salary, health cash plan, gym discounts, and 28 days leave.
- Other info: Be part of a culture that values collaboration, integrity, and accountability.
- Why this job: Make a real difference in people's lives through effective property management.
- Qualifications: Proven leadership skills and a valid driving licence required.
The predicted salary is between 70536 - 70536 £ per year.
We have an exciting opportunity for a Head of Property Maintenance Operations to join our Property Maintenance Division at Bernicia. This role will be central to helping achieve our ambitions for the service, in addition to continuing to improve the experience we provide for our customers.
Location: Ashington with occasional travel across our other operational areas, including offices and depots in Durham, Spennymoor and Berwick.
Salary: £70,536.00 per annum. Car allowance of £2,142.00 pa. In lieu of car of £3,250.00 pa.
Contract: Permanent, 37 hours per week, Monday to Friday. Flexibility on hours is expected as a Senior Leadership role.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Further information on our Head of Property Maintenance Operations vacancy is provided in the associated recruitment pack. Please familiarise yourself with this pack, which sets out the role in more detail.
At Bernicia, we believe a good home makes lots of other things possible. That belief sits at the heart of everything we do, and it is why we are so committed to providing great homes and services that do just that. We are one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
As a senior leader, you will play an important part in shaping our culture. We are proud of our Bernicia Way values system, and we are looking for someone who will lead with authenticity, visibility and purpose - someone who will inspire teams, encourage collaboration and help create an environment where people can do their best work.
You will be required to hold a current and valid driving licence.
Closing Date: 29th June 2026. Interviews will be taking place week commencing 6th July. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Head of Property Maintenance Operations in Northumberland employer: Bernicia
Bernicia is an exceptional employer, dedicated to creating a positive impact in the community through its commitment to providing quality housing and services. With a strong focus on employee well-being, we offer generous benefits including a health cash plan, extensive annual leave, and a supportive work culture that values collaboration and integrity. Located in Ashington, our team enjoys opportunities for professional growth while making a meaningful difference in the lives of over 60,000 customers across the North East.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Maintenance Operations in Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Bernicia's values and culture. Show us how your leadership style aligns with the Bernicia Way, and be ready to discuss how you can inspire teams and improve customer experiences.
✨Tip Number 3
Practice your pitch! Be clear about what makes you the ideal candidate for the Head of Property Maintenance Operations role. Highlight your experience in delivering responsive and efficient maintenance services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining our team at Bernicia.
We think you need these skills to ace Head of Property Maintenance Operations in Northumberland
Some tips for your application 🫡
Read the Recruitment Pack:Before you dive into the application, make sure to check out the recruitment pack. It’s packed with info about the role and what we’re looking for, so it’ll help you tailor your application to show us why you’re the perfect fit!
Showcase Your Leadership Skills:As a Head of Property Maintenance Operations, we want to see your leadership style shine through. Use your application to highlight your experience in leading teams, driving change, and making a real impact on customer satisfaction.
Be Authentic:We value authenticity at Bernicia, so don’t be afraid to let your personality come through in your application. Share your passion for property maintenance and how you can inspire others to deliver exceptional service.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Bernicia
✨Know the Bernicia Way
Familiarise yourself with Bernicia's values and culture. Understand how they prioritise customer focus, collaboration, and integrity. Be ready to discuss how your leadership style aligns with these values and how you can contribute to shaping a positive work environment.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to lead property maintenance operations effectively. Highlight instances where you've improved service delivery or enhanced customer satisfaction, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you might face in this role and how you would address them, particularly in relation to customer needs and operational efficiency.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the future goals of the Property Maintenance Division or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
