At a Glance
- Tasks: Coordinate customer engagement and scrutiny to enhance service delivery.
- Company: Join a forward-thinking organisation dedicated to improving lives through housing services.
- Benefits: Enjoy flexible working, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Work from home up to 2 days a week with excellent career progression opportunities.
- Why this job: Make a real difference in the community while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Engagement pro-rata for part-time employees. Working from home up to 2 days per week.
Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We will also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary.
About the Customer Engagement building, renting, selling and managing homes as well as providing services to over 60,000 customers. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Interviews will be taking place week commencing Monday 29th June 2026. For more information regarding this role, please contact: Laura Ward, Customer Engagement.
Customer Engagement and Scrutiny Coordinator in Northumberland employer: Bernicia
As a Customer Engagement and Scrutiny Coordinator at our company, you will be part of a dynamic team that values collaboration, accountability, and integrity. We offer a flexible work environment with the option to work from home up to two days a week, alongside a comprehensive health cash plan and generous pension scheme, ensuring your well-being and financial security. Our unique Bernicia Way culture fosters personal growth and development, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement and Scrutiny Coordinator in Northumberland
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Bernicia's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Prepare some questions! At the end of the interview, you’ll likely be asked if you have any questions. Use this opportunity to show your interest in the role and the company by asking about their customer engagement strategies or team dynamics.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engagement and Scrutiny Coordinator in Northumberland
Some tips for your application 🫡
Read the Job Description Carefully:Before you start filling out the application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you understand the role of Customer Engagement and Scrutiny Coordinator.
Be Yourself:When writing your application, let your personality shine through! We value authenticity, so don’t be afraid to show us who you are and why you're passionate about this role. Remember, we’re looking for someone who fits into our unique Bernicia Way culture.
Highlight Relevant Experience:Make sure to showcase any relevant experience you have in customer engagement or scrutiny. Use specific examples to demonstrate how you've successfully engaged with customers or managed similar tasks in the past. This will help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Bernicia
✨Know the Company Values
Before your interview, take some time to understand the company's values and culture, especially the Bernicia Way. This will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Prepare Customer Engagement Examples
Think of specific examples from your past experiences where you've successfully engaged with customers or handled scrutiny. Be ready to discuss these situations in detail, highlighting your problem-solving skills and customer focus.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you assess if the company is the right fit for you. Consider asking about their approach to customer engagement and how they measure success.
✨Practice Remote Interview Etiquette
Since you might be interviewing from home, ensure your tech is sorted out. Test your camera and microphone beforehand, choose a quiet space, and dress professionally. This will help you make a great first impression, even virtually.
