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- Tasks: Support homeless families by providing needs-led assistance and practical advice.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 28 days annual leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact in the lives of those at risk of homelessness.
- Qualifications: Experience in safeguarding and excellent communication skills are essential.
- Other info: Be part of a supportive team with a strong focus on personal growth.
The predicted salary is between 13971 - 19559 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Hours: 18.5 Hours Per Week Monday to Saturday (Saturdays worked on a team rota basis)
Salary: £13,971.50 per annum
Location: Based at Ashkirk, Sunderland
Closing Date: 18th February 2026
Could you commit to changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have the ability to relate to people? Do you have a sound working knowledge of safeguarding? Do you have the ability to document information in an accurate and concise manner?
We are looking for an enthusiastic worker to provide needs-led support to homeless families based at Bernicia's Homeless Unit in Sunderland. Working as part of an effective team, the successful candidate will be responsible for monitoring and reviewing individual support needs and providing appropriate advice, advocacy and practical support to enable families to secure and sustain permanent accommodation.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Your Experience:
Successful candidates will need:
- Essential: Full current driving licence and have access to a car for business use.
- Good standard of general education.
- Demonstrable experience of safeguarding practice.
- Excellent interpersonal and communication skills, written and verbal.
- Desirable: Demonstrable experience of working in a housing related support service.
- Advanced IT skills.
About us:
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post is subject to an enhanced DBS disclosure. For further information on this role, please download the role profile available via the links. To discuss the role in more detail please contact Ian Crosbee.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. Bernicia is fully committed to the promotion of equal opportunities and we particularly welcome applicants from people with disabilities and groups who are currently underrepresented at Bernicia.
Locations
Homeless Service Support Worker in North East, Sunderland employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Service Support Worker in North East, Sunderland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, especially how they focus on helping people in need of housing. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to safeguarding and working with challenging behaviours. Think of examples from your past experiences that showcase your skills and how you can make a difference in the lives of homeless families.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for the role shine through. Talk about why you want to work as a Homeless Service Support Worker and how you can contribute to Bernicia’s mission of providing great homes and services.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Homeless Service Support Worker in North East, Sunderland
Some tips for your application 🫡
Fill Out the Application Form Completely: Make sure you complete every section of the online application form. We want to see your full potential, so don’t leave anything blank that could showcase your skills and experience!
Showcase Your Relevant Experience: When detailing your experience, focus on any work you've done with clients facing challenges, especially in housing or support services. We love seeing how you relate to people and handle tough situations.
Be Clear and Concise: We appreciate a well-structured application. Use clear language and keep your points concise. This shows us you can document information accurately, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Make sure you understand the role of a Homeless Service Support Worker inside out. Familiarise yourself with the key responsibilities, especially around safeguarding and supporting families. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Experience
Prepare specific examples from your past work where you've dealt with challenging behaviour or provided support to vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your skills in action.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team culture at Bernicia or how they measure success in this role. This shows that you’re not just looking for any job, but that you’re keen on being part of their mission to help those in need.
✨Be Yourself
Authenticity goes a long way. Be honest about your motivations for wanting to work in this field and how you relate to the values of Bernicia. They’re looking for someone who fits into their people-focused culture, so let your personality shine through!
