At a Glance
- Tasks: Handle customer queries and administrative duties in a dynamic team environment.
- Company: Join a supportive team at Kingston Park, Newcastle upon Tyne.
- Benefits: Enjoy 28 days annual leave and a competitive salary of £25,023.
- Other info: Fixed term contract with opportunities for growth and teamwork.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Experience in call handling and strong communication skills required.
The predicted salary is between 25023 - 25023 £ per year.
Location: Kingston Park, Newcastle upon Tyne NE3 2ER
Contract: Fixed Term – One Year
Hours: 37 per week
Salary: £25,023 per annum
Closing Date: 5.00pm Monday 26 January 2026
Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.
An opportunity has arisen for a Customer Advisor to join our Central Services Team at Kingston Park. As a Customer Advisor you will deal with a wide range of administrative duties arising from customer queries and sale related requests.
If you have excellent communication skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.
About the role:
- Full Time (37 hrs Monday to Friday)
- £25,023 per annum
- Fixed Term – One Year
About you:
- Experience of call handling in a busy environment (preferably call centre/help desk)
- Exceptional administration, organisational and prioritisation skills
- Excellent communication skills
- Proficient in using IT systems
- Positive can-do attitude
- Enthusiastic team player
The Benefits:
- 28 days annual leave (plus)
Customer Advisor in Newcastle upon Tyne employer: Bernicia
Bernicia is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer generous benefits such as 28 days of annual leave, health cash plan membership, and access to discounts on various services. Our commitment to professional growth and a culture that values teamwork and integrity makes Bernicia a rewarding place to build a career in the property maintenance and construction sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in during interviews. It’s all about making that connection, right?
✨Tip Number 2
Practice your call handling skills! Since this role is all about customer interaction, try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the team. They might even give you some insider tips!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Customer Advisor role. We want to see how your background fits with our needs, so don’t be shy about showcasing your call handling and admin skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’re excited about joining our team at Kingston Park. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. We love a good story, so if you have examples of how you've excelled in customer service, share them with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer queries or resolved issues. This will highlight your ability to communicate well under pressure.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare answers for questions like how you would handle an irate customer or manage multiple tasks at once. This shows that you can think on your feet and are ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
