At a Glance
- Tasks: Provide excellent customer service and maintain communal areas for residents.
- Company: Join a supportive team at Kingston, dedicated to enhancing community living.
- Benefits: Enjoy 23 days annual leave, health cash plan, and a generous pension scheme.
- Other info: Opportunity for career growth and a chance to work independently.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Good education, public interaction experience, and a positive attitude required.
The predicted salary is between 26509 - 26509 £ per year.
Salary: £26,509.50 per annum
Hours: 40 per week, Monday to Friday 8am to 4pm
Contract: Permanent
Closing Date: 5pm on Friday 12th June 2026
If you’re passionate about providing great customer service, want a varied role and enjoy building relationships with customers and clients then our caretaker role is for you.
Role Benefits
- 23 days annual leave (plus bank holidays)
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Generous pension scheme with life insurance of 3 x salary
About the Caretaker Role
- Support the delivery of excellent, consistent, and responsive customer service to residents or contractors during working hours over the phone and face to face.
- Work alongside the Property Manager and the resident Directors of the Management Company.
- Carry out the internal cleaning of all communal areas ensuring that all areas are cleaned over a one-week period.
- Check bin stores daily and remove any waste from floors.
- Rotate bins and have them ready for waste collection.
- Carry out a regular litter pick of the external grounds.
- Carry out and record daily health and safety checks of all communal areas of blocks and external areas including the car parks, reporting any breaches of the lease, maintenance issues, hazards, or repairs and checking that the property is safe and secure.
- Carry out testing of equipment on site in accordance with British Standards and carry out recommended checks of other plant and machinery.
- To effectively use relevant ICT systems and assist in the creation, development and maintenance of records and information that supports and broadens the scope of information relating to the scheme.
- Act in the event of an emergency and call the appropriate authorities where necessary. Work with the team in dealing with and recording such events.
- Liaise with all Kingston appointed contractors carrying out communal services and maintenance when they arrive on site and keep a note of dates visited and details of visits.
- To contribute to initiatives for the scheme and enhancement of service delivery.
- To continually seek to improve the quality of services to customers.
- Meet targets and agreed performance levels.
Your Experience
Essential
- Good standard of general education
- Experience of working with the public
- Ability to recognise the diverse needs of customers and uses diplomacy in interactions.
- The ability to communicate clearly orally and in writing.
- Possesses a degree of empathy with residents.
- Self-motivated with the ability to work unsupervised.
- Positive ‘can-do’ attitude
- General knowledge of maintained services in communal buildings
Desirable
- First Aid Certificate.
- Basic computer skills for communication.
- Able to see the big picture and willing to contribute to development and delivery of services across different disciplines.
- Experience of dealing with contractors and service providers
This post will be subject to an enhanced DBS check. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Kingston.
Caretaker in Newcastle upon Tyne employer: Bernicia
At Kingston, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and community engagement. Our Caretaker role in the vibrant area of Gosforth not only provides a competitive salary and generous benefits, including a health cash plan and a robust pension scheme, but also fosters personal growth through meaningful interactions with residents and opportunities to enhance service delivery. Join us to be part of a team that is dedicated to making a positive impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaker in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research Knightsbridge Court and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the caretaker role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Knightsbridge Court.
We think you need these skills to ace Caretaker in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for customer service shine through. We want to see how much you care about making a difference in the lives of residents and clients. Share any relevant experiences that highlight your commitment!
Tailor Your Application:Make sure to customise your application to fit the caretaker role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication reflects the clarity we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the caretaker role and its responsibilities. Familiarise yourself with the job description, especially the customer service aspects and daily tasks like cleaning communal areas and conducting health and safety checks.
✨Showcase Your People Skills
Since this role involves working closely with residents and contractors, be prepared to discuss your experience in customer service. Share specific examples of how you've built relationships and handled diverse needs with empathy and diplomacy.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to deal with maintenance issues or emergencies. Be ready to explain how you approached these situations, what actions you took, and how you ensured the safety and satisfaction of those involved.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, the property management processes, or any initiatives for improving service delivery. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
