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- Tasks: Deliver excellent housing management services and support our Extra Care residents.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact in people's lives while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills are preferred.
- Other info: Be part of a people-focused culture with great growth opportunities.
The predicted salary is between 37691 - 37691 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Salary: £37,691 per annum (inclusive of car allowance).
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5PM on Friday 10th April
We are seeking a highly motivated and compassionate Housing Officer to join our team and deliver an excellent, coordinated frontline service to our Extra Care residents at Bowmont House.
About the role
- Deliver excellent, consistent and responsive housing management services which include:
- Neighbourhood and tenancy management
- Anti-social behaviour
- Allocations and lettings
- Empty property management, customer viewings and welcome visit
- Income management
- Customer involvement, empowerment and inclusion
- Tenant liaison and support
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Your Experience Desirable:
- Good Standard of General Education, preferably with relevant professional qualification
- Front line Housing Management experience, preferably in an Extra Care setting
- Experience of partnership working, preferably in a multi service setting
- Working knowledge of local authority commissioning and monitoring regimes
- Excellent interpersonal and communication skills, both written and verbal
- Advanced IT skills, particularly with Microsoft packages
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Housing Officer (Extra Care) in Newcastle upon Tyne, North East employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Extra Care) in Newcastle upon Tyne, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, especially how they focus on people and community. This will help you connect your experience with what they care about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and extra care services. Think about your past experiences and how they align with the role. We can even help you with mock interviews if you need it!
✨Tip Number 3
Show your passion! When you're in the interview, let your enthusiasm for helping others shine through. Talk about why you want to work in housing and how you can make a difference for residents at Bowmont House.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace Housing Officer (Extra Care) in Newcastle upon Tyne, North East
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description. Make sure you understand what we're looking for in a Housing Officer and how your experience aligns with our needs.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences specifically relate to the role of Housing Officer (Extra Care). Highlight relevant experiences that show us you're the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Make sure to apply through our website for the best chance of your application being seen. It’s super easy, and we can’t wait to hear from you!
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Make sure you understand the role of a Housing Officer in an Extra Care setting. Familiarise yourself with the key responsibilities like tenancy management and customer support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
As a Housing Officer, empathy is crucial. Prepare examples from your past experiences where you've demonstrated compassion and support for residents. This will highlight your suitability for the role and align with the company's values.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about their approach to tenant involvement or how they handle anti-social behaviour. It shows you're engaged and eager to learn more about their operations.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. It reflects your seriousness about the role and helps you feel more confident when meeting the interviewers.