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- Tasks: Support tenants with housing needs and ensure they feel at home.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to helping over 60,000 customers.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a positive impact on people's lives while working in a supportive, people-focused culture.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: A full clean driving licence is required; this role may involve an enhanced DBS check.
The predicted salary is between 29000 - 41000 £ per year.
Location: Berwick, Ashington or Durham.
Contract: Permanent
Hours: 37 per week
Salary: £36,047 per annum, inclusive of car allowance (inclusive of April 2025 pay award).
Closing Date: 29th April 2025 at 5PM
Do you enjoy working with people and making a positive impact on their lives? If so, our Housing Officer role is for you. We are looking for an experienced housing professional with a customer-focused approach to supporting tenants in meeting their housing needs, ensuring they have a safe and comfortable place they’re proud to call home.
About the role:
As a Housing Officer in the Tenancy Management or Allocations teams, you will provide excellent customer service for tenants, delivering a range of housing management services, from allocating properties to monitoring tenancies. Although you will predominantly work in either the Allocations or Tenancy Management team, you will be expected to have a level of flexibility as the service requires.
About you:
The ideal candidate will be able to demonstrate knowledge and experience of all aspects of housing management. We are looking for candidates who have excellent communication skills and are solution-focused.
The Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Working from home where business needs allow, up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
A full clean driving licence and use of a vehicle for work purposes are required. This post may be subject to an enhanced DBS check.
If you want to know a bit more about this post, please ring: Danielle Blackburn on ext. 0191 238 3330.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Housing Officer (Tenancy Management) employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Tenancy Management)
✨Tip Number 1
Familiarise yourself with the local housing market and community needs in Berwick, Ashington, or Durham. Understanding the specific challenges and opportunities in these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into the role and the organisation's culture. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Prepare examples of how you've successfully managed tenant relationships or resolved conflicts in previous roles. Being able to share specific instances where you've made a positive impact will highlight your customer-focused approach.
✨Tip Number 4
Research Bernicia's values and mission statement thoroughly. Aligning your personal values with theirs during discussions can demonstrate your commitment to their goals and enhance your chances of standing out as a candidate.
We think you need these skills to ace Housing Officer (Tenancy Management)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in housing management or similar roles. Use specific examples to demonstrate your problem-solving skills and ability to support tenants effectively.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've successfully communicated with tenants or stakeholders in the past. This could include resolving conflicts or providing clear information.
Complete the Application Form: Ensure that you fill out the online application form completely and accurately. Double-check for any missing information or errors before submitting, as incomplete applications may not be reviewed.
How to prepare for a job interview at Bernicia
✨Showcase Your Customer Service Skills
As a Housing Officer, you'll be working closely with tenants. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've positively impacted someone's housing situation or resolved issues effectively.
✨Demonstrate Knowledge of Housing Management
Familiarise yourself with the key aspects of housing management. Be prepared to discuss your understanding of tenancy agreements, property allocations, and the challenges tenants face. This will show that you are knowledgeable and ready to tackle the role.
✨Emphasise Flexibility and Teamwork
The role requires flexibility between the Allocations and Tenancy Management teams. Highlight your ability to adapt to different situations and work collaboratively with colleagues. Share examples of how you've successfully worked in a team environment.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Housing Officer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
