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- Tasks: Support tenants by managing housing allocations and ensuring their needs are met.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to helping over 60,000 customers.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a positive impact on people's lives while working in a supportive, people-focused culture.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: A full clean driving licence is required; this role may involve an enhanced DBS check.
The predicted salary is between 30000 - 40000 £ per year.
Location: Berwick, Ashington or Durham.
Contract: Permanent
Hours: 37 per week
Salary: £36,047 per annum, inclusive of car allowance (inclusive of April 2025 pay award).
Closing Date: 29th April 2025 at 5PM
Do you enjoy working with people and making a positive impact on their lives? If so, our Housing Officer role is for you. We are looking for an experienced housing professional with a customer-focused approach to supporting tenants in meeting their housing needs, ensuring they have a safe and comfortable place they’re proud to call home.
About the role: As a Housing Officer in the Tenancy Management or Allocations teams, you will provide excellent customer service for tenants, delivering a range of housing management services, from allocating properties to monitoring tenancies. Although you will predominantly work in either the Allocations or Tenancy Management team, you will be expected to have a level of flexibility as the service requires.
About you: The ideal candidate will be able to demonstrate knowledge and experience of all aspects of housing management. We are looking for candidates who have excellent communication skills and are solution-focused.
The Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Working from home where business needs allow, up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us: We are all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We are one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
A full clean driving licence and use of a vehicle for work purposes are required. This post may be subject to an enhanced DBS check.
If you want to know a bit more about this post, please ring: Emma Webb on ext. 0191 238 3868.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Housing Officer (Allocations) employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Allocations)
✨Tip Number 1
Familiarise yourself with the local housing market and community needs in Berwick, Ashington, or Durham. Understanding the specific challenges and opportunities in these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into the role and the organisation's culture. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Prepare examples of how you've successfully managed tenant relationships or resolved housing issues in the past. Being able to share specific stories will highlight your experience and customer-focused approach, which is crucial for this role.
✨Tip Number 4
Research Bernicia's values and mission statement thoroughly. Aligning your personal values with theirs during discussions can demonstrate your commitment to their goals and enhance your appeal as a candidate.
We think you need these skills to ace Housing Officer (Allocations)
Some tips for your application 🫡
Complete the Online Application Form: Make sure to fill out the online application form in full. Incomplete applications may not be reviewed, so take your time to provide all necessary information.
Highlight Relevant Experience: In your application, emphasise your experience in housing management and customer service. Use specific examples that demonstrate your skills and how they align with the role of a Housing Officer.
Showcase Communication Skills: Since excellent communication is key for this role, include instances where you've successfully communicated with tenants or resolved issues. This will help illustrate your solution-focused approach.
Tailor Your Application: Customise your application to reflect the values and culture of Bernicia. Mention how your personal values align with their commitment to providing great homes and services, as well as your understanding of their customer-focused approach.
How to prepare for a job interview at Bernicia
✨Show Your Customer-Focused Approach
As a Housing Officer, you'll be working closely with tenants. Be prepared to share examples of how you've successfully supported customers in the past, demonstrating your commitment to their needs and satisfaction.
✨Demonstrate Your Knowledge of Housing Management
Familiarise yourself with key aspects of housing management, including allocations and tenancy monitoring. Be ready to discuss relevant experiences and how they relate to the role you're applying for.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Prepare to showcase your ability to convey information clearly and listen actively. Consider discussing situations where your communication skills made a positive impact.
✨Emphasise Flexibility and Teamwork
Since the role requires flexibility between Allocations and Tenancy Management, illustrate your adaptability and willingness to collaborate with different teams. Share examples of how you've successfully worked in diverse environments.
