Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeless families by providing needs-led assistance and practical advice.
- Company: Join Bernicia, a leading housing provider focused on helping those in need.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in safeguarding and excellent communication skills are essential.
- Other info: Be part of a people-focused culture with great career development opportunities.
The predicted salary is between 23900 - 31600 £ per year.
Homeless Service Support Worker
Hours: 18.5 Hours Per Week Monday to Saturday (Saturdays worked on a team rota basis)
Salary £13,971.50 per annum
Location: Based at Ashkirk, Sunderland
Closing Date: 18th February 2026
Could you commit to changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have the ability to relate to people? Do you have a sound working knowledge of safeguarding? Do you have the ability to document information in an accurate and concise manner?
We are looking for an enthusiastic worker to provide needs-led support to homeless families based at Bernicia’s Homeless Unit in Sunderland. Working as part of an effective team, the successful candidate will be responsible for monitoring and reviewing individual support needs and providing appropriate advice, advocacy and practical support to enable families to secure and sustain permanent accommodation.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year – towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary
Your Experience:
Successful candidates will need:
Essential:
- Full current driving licence and have access to a car for business use
- Good standard of general education
- Demonstratable experience of safeguarding practice
- Excellent interpersonal and communication skills, written and verbal
Desirable:
- Demonstratable experience of working in a housing related support service
- Advanced IT skills
About us
- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post is subject to an enhanced DBS disclosure.
For further information on this role, please download the role profile available via the links.
To discuss the role in more detail please contact Ian Crosbee:
Email: Iain.Crosbee@Bernicia.com
Tel: 07515605225
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
Bernicia is fully committed to the promotion of equal opportunities and we particularly welcome applicants from people with disabilities and groups who are currently underrepresented at Bernicia.
#J-18808-Ljbffr
Homeless Service Support Worker employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Service Support Worker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia and their values. Understanding their mission to help those at risk of homelessness will show that you’re genuinely interested in the role and align with their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to safeguarding and working with challenging behaviours. Think of examples from your past experiences that highlight your skills and how you can contribute to the team.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping others shine through. Talk about why you want to work in this field and how you can make a difference in the lives of homeless families.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your professionalism.
We think you need these skills to ace Homeless Service Support Worker
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping those at risk of homelessness shine through. We want to see that you genuinely care about making a difference in people's lives.
Be Specific About Your Experience: Make sure to highlight any relevant experience you have, especially with safeguarding and working with challenging behaviours. Use examples to show how you've successfully supported individuals or families in the past.
Keep It Clear and Concise: We appreciate well-organised applications! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences straightforward so we can easily understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding practices and the challenges faced by homeless families. Being able to discuss these topics confidently will show that you're serious about the role and understand the needs of the clients you'll be supporting.
✨Show Your Empathy
During the interview, demonstrate your ability to relate to people, especially those who may be experiencing challenging behaviours. Share examples from your past experiences where you've successfully connected with clients or helped them through tough situations.
✨Be Ready to Discuss Teamwork
Since this role involves working as part of a team, be prepared to talk about your experience in collaborative environments. Highlight specific instances where you’ve worked effectively with others to achieve a common goal, especially in a support or housing context.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about the team culture, the types of challenges the unit faces, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
