At a Glance
- Tasks: Lead property maintenance operations and enhance customer experiences daily.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: Generous salary, health cash plan, gym discounts, and 28 days leave.
- Other info: Be part of a culture that values collaboration, integrity, and accountability.
- Why this job: Make a real difference in people's lives through effective property management.
- Qualifications: Proven leadership skills and a valid driving licence required.
We have an exciting opportunity for a Head of Property Maintenance Operations to join our Property Maintenance Division at Bernicia. This role will be central to helping achieve our ambitions for the service, in addition to continuing to improve the experience we provide for our customers.
Please see the attached recruitment pack for this position, in which Bernicia’s Executive Director of Asset and Growth outlines how the scope of this role will make a real difference, touching people’s lives every day and ensuring repairs and maintenance are delivered in a way that is responsive, efficient and genuinely focused on customer needs.
Location: Ashington with occasional travel across our other operational areas, including offices and depots in Durham, Spennymoor and Berwick.
Salary: £70,536.00 per annum. Car allowance of £2,142.00 pa. In lieu of car of £3,250.00 pa.
Contract: Permanent, 37 hours per week, Monday to Friday. Flexibility on hours is expected as a Senior Leadership role.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Further information on our Head of Property Maintenance Operations vacancy is provided in the associated recruitment pack. Please familiarise yourself with this pack, which sets out the role in more detail. Please also see the associated Role Profile, for guidance on essential and desirable competencies required for our Head of Property Maintenance Operations role.
At Bernicia, we believe a good home makes lots of other things possible. That belief sits at the heart of everything we do, and it is why we are so committed to providing great homes and services that do just that. We’re all about helping people in need of housing. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. As a senior leader, you will play an important part in shaping our culture. We are proud of our Bernicia Way values system, and we are looking for someone who will lead with authenticity, visibility and purpose — someone who will inspire teams, encourage collaboration and help create an environment where people can do their best work.
You will be required to hold a current and valid driving licence.
Closing Date: 29th June 2026. Interviews will be taking place week commencing 6th July. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Head of Property Maintenance Operations employer: Bernicia
At Bernicia, we pride ourselves on being a leading housing provider in the North East, dedicated to making a positive impact on our customers' lives. Our supportive work culture fosters collaboration and integrity, offering generous benefits such as a health cash plan, a robust pension scheme, and opportunities for professional growth. Join us in Ashington, where your leadership will not only shape our Property Maintenance Operations but also contribute to our mission of providing great homes and services to over 60,000 customers.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Maintenance Operations
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Bernicia.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Bernicia? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Bernicia's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Property Maintenance Operations
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Maintenance Operations role at Bernicia, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Bernicia
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Bernicia operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Bernicia. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Bernicia.
