At a Glance
- Tasks: Support vulnerable individuals in finding long-term housing solutions and complete essential assessments.
- Company: Join Bernicia, a leading housing provider dedicated to helping those in need.
- Benefits: Enjoy 28 days annual leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Be part of a Great Place to Work with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Driving licence, good education, and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
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Based at Ashkirk, Sunderland
Salary: £29,000 per annum
Hours: 37 hrs per week, Monday to Saturday (Saturdays on a rota basis)
Contract: Permanent
Closing Date: 5PM on Friday, 4th of September 2026
Introduction: If you’re passionate about supporting vulnerable people then our Homeless Service Support Worker role is for you.
Role Benefits:
- 28 days annual leave (plus bank holidays)
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary
About the Homeless Service Support Worker Role: This role will involve:
- Completing and regularly updating needs assessments for our residents
- Completing and regularly updating Risk assessments for our residents
- Working with internal and external partners to support residents to find long term housing solutions.
- Working with Sunderland council housing options team.
- Supporting other agencies in their work with our residents.
- Processing relevant paperwork around moving people in and out of our properties.
- Keeping and updating records accurately and in a timely manner.
- Regular case work to address and support any vulnerabilities the resident may have.
- Safeguarding case work (both adult and children).
Your Experience: Successful candidates will need:
- Essential: Full current driving licence and have access to a car for business use
- Good standard of general education
- Demonstrable experience of safeguarding practice
- Excellent interpersonal and communication skills, written and verbal
- Desirable: Demonstrable experience of working in a housing related support service
- Advanced IT skills
About us: We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Looking to grow your career at a company that puts its people first? Our people are what make us great. Their feedback has recognised us as a Great Place to Work certified employer. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. You will be required to hold a current and valid driving licence. Interviews will be taking place week commencing 14th of September 2026.
For more information regarding this role, please contact: Iain Crosbee.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Homeless Service Support Worker in Hampshire employer: Bernicia
Bernicia is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer generous benefits such as 28 days of annual leave, health cash plan membership, and access to discounts on various services. Our commitment to professional growth and a culture that values teamwork and integrity makes Bernicia a rewarding place to build a career in the property maintenance and construction sector.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Service Support Worker in Hampshire
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Bernicia.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Bernicia!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Bernicia, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Bernicia or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Homeless Service Support Worker in Hampshire
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Bernicia:Before hitting send, make sure to tailor your application specifically to Bernicia! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Bernicia
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
