Intensive Housing Management Worker in Gateshead, North East

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Salary: £29,005 per annum (from April 2026). Hours: 37 per week, Monday to Sunday. Contract: Permanent. Closing Date: Friday 27th March 2026.

Could you commit to changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have the ability to relate to people? Do you have a sound working knowledge of safeguarding? Do you have the ability to document information in an accurate and concise manner?

We are looking for a resilient and enthusiastic individual to join our team delivering intensive housing management to single homeless and couples based at St Bedes House in Gateshead. This is a hands-on housing management role focused on tenancy sustainment, risk management and ensuring occupancy agreements are understood and upheld. You'll work closely with clients from the point of move in to move on to permanent accommodation, monitor and manage tenancy risk, carry out regular property checks and liaise with partner agencies to ensure successful sustainment of tenancy. If you're organised, proactive and committed to making a real difference through strong housing management we'd love to hear from you.

Role Benefits:

• 28 days annual leave (plus bank holidays) for full-time employees; pro-rata to part-time employees.
• Health cash plan membership to save money by claiming cash back over £1000 each year towards essential healthcare such as dental, optical, physio and more.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

Your Experience Desirable:

• Good Standard of General Education, preferably with relevant professional qualification.
• Demonstrable experience of working in a housing related support service.
• Experience of delivering intensive housing management.
• Demonstrable experience of safeguarding practice.
• Excellent interpersonal and communication skills, both written and verbal.
• Advanced IT skills, particularly with Microsoft packages.

About us:

We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.

For more information regarding this role, please contact: Dionne Thompson 01912383902.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently underrepresented at Bernicia.