At a Glance
- Tasks: Support customers in energy efficiency improvements and provide tailored advice.
- Company: Join Bernicia, a leading housing provider focused on making homes better.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Flexible working options and opportunities for career growth in a supportive culture.
- Why this job: Make a real impact on the environment while helping people improve their homes.
- Qualifications: Customer service experience and strong communication skills are essential.
Location: Ashington or Durham
Salary: £27,069.00 per annum
Contract: Permanent Post
Hours: Full-time, 37 hours per week, Monday to Friday
Closing date: 9am on Monday 7th September 2026
If you’re passionate about the Environment and having a key role in helping deliver energy efficiency improvements by supporting customers, then our Decarbonisation Support Advisor is for you. Individuals interested in this role must always put the needs of our customers first, providing appropriate care and consideration in every case. We are looking for people who are great communicators and passionate about making homes more energy efficient but are also detail focused and realistic about the challenges we face in reaching our targets.
Role benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About the role:
- You will ensure effective resident consultation to Bernicia customers, in accordance with PAS2035:2023 (or future iterations) pre, during, or post installation of energy efficiency measures. To provide appropriate and bespoke advice to our customers to keep them engaged throughout the process and obtain necessary relevant information.
- Visit customers in their homes pre and post installation of energy efficiency measures to explain the planned measures, their benefits, potential savings, how energy can be reduced further/how to use efficiently and to explain the process.
- You will liaise with different departments in Bernicia such as our Asset, Property, and Housing teams, along with our delivery partner and other stakeholders to ensure effective communication and liaison for customers so that any questions, concerns, or issues can be managed and resolved swiftly to customer satisfaction.
Your Skills and Experience:
- Experience of working in a customer facing environment and a willingness to understand construction and retrofit techniques.
- Excellent communication skills, both written and verbal, along with excellent team working skills.
- Good IT skills, with an experience of Word and Excel, and with an ability to update and interrogate bespoke systems.
Essential:
- Full clean driving licence and the use of a vehicle for work purposes.
Desirable:
- Relevant demonstrable experience in a similar role.
- Level 3 award in Domestic Retrofit Advice.
- City and Guilds Energy Awareness and Advice.
About us:
- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
You will be required to hold a current and valid driving licence.
Interviews will take place, week commencing 24th August 2026.
For more information regarding this role, please contact: Emma Searle on (phone number removed) or Poppy Atterton on (phone number removed).
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Decarbonisation Assistant employer: Bernicia
Bernicia is an exceptional employer dedicated to fostering a supportive and inclusive work environment in Ashington or Durham. With a strong focus on employee well-being, we offer generous benefits such as 28 days of annual leave, health cash plans, and opportunities for professional growth within the housing sector. Our unique 'Bernicia Way' culture promotes teamwork, accountability, and respect, making it a rewarding place for those passionate about making a positive impact on energy efficiency and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Decarbonisation Assistant
✨Dive into Environmental Networks
Get involved with sustainability-focused organisations and attend their events. Look for local meetups or conferences in environmental management where you can connect with professionals in the field. This can lead to insider info on job openings at companies like Bernicia that might not be advertised widely.
✨Show Your Passion with Projects
Consider undertaking personal or community projects that highlight your dedication to sustainability. Whether it's a local clean-up or a carbon footprint assessment, document your findings and results. This not only boosts your portfolio but also shows potential employers like Bernicia that you're proactive and serious about the field.
✨Seek Out Green Job Boards
Don’t just rely on general job boards. Explore specific platforms that focus on sustainability and environmental management roles. Websites like EnvironmentJobs and Sustainable Business can be goldmines for full-time positions at companies like Bernicia. Keep an eye out for their aggregation of listings!
✨Let Your Online Presence Shine
Make sure your social media and professional profiles reflect your passion for sustainability. Share articles, engage in discussions, and connect with leaders in the field. Your active presence can make a lasting impression on hiring managers at companies like Bernicia when they search for candidates.
We think you need these skills to ace Decarbonisation Assistant
Some tips for your application 🫡
Show Off Your Passion for Sustainability:In your cover letter, let your enthusiasm for sustainability shine through. Share any relevant experiences, like projects, volunteer work, or events you've participated in that align with Bernicia's values. This position isn't just about meeting qualifications; it's about genuinely caring for the environment and showing us why you're the right fit for Decarbonisation Assistant.
Highlight Relevant Qualifications and Experience:Make sure to showcase any specific qualifications, such as degrees in environmental science or certifications in sustainability practices in your CV. We want to see how your academic background and practical experiences align with the job you're applying for, so don’t hold back on anything that demonstrates your expertise in environmental management.
Tailor Your CV to the Role:As we're looking for someone to jump into a full-time role, be specific about previous roles or projects that demonstrate your capabilities in sustainability. Use bullet points to make accomplishments clear, and don’t forget to quantify your achievements wherever possible – it’s all about showing us the impact of your work!
Research Bernicia and Reflect It In Your Application:We love candidates who take the time to understand what we're about. Mention specific initiatives or projects that Bernicia is known for in your cover letter. This shows us that you’ve done your homework and are genuinely excited about the chance to contribute to our mission in the role of Decarbonisation Assistant.
How to prepare for a job interview at Bernicia
✨Brush Up on Environmental Legislation
Given that we're diving into sustainability and environmental management, it’s crucial to have a solid understanding of current environmental laws and regulations. Be prepared to discuss how these laws apply to real-world scenarios, as you might face some technical questions about compliance and best practices during your chat with Bernicia.
✨Showcase Your Experience with Sustainability Projects
When you're discussing your background, highlight specific sustainability initiatives you've been involved in. Whether it’s a project at university or work experience, sharing measurable outcomes and your role will demonstrate your hands-on skills, which is super important for this full-time role at Bernicia.
✨Familiarity with Tools and Software
Make sure you're familiar with any relevant tools or software commonly used in environmental management, like GIS for mapping or data analysis tools. Bring this up in your interview as it shows you’re not only passionate but also prepared to roll up your sleeves and get to work!
✨Connect Your Values with the Company's Mission
Full-time roles are all about team fit, so it’s important to align your personal values with those of Bernicia. Be ready to discuss why you're passionate about sustainability and how you can contribute to their mission, as this will really resonate with the interviewers and show that you’re genuinely invested in their goals.
