At a Glance
- Tasks: Support tenant engagement activities and improve services through feedback.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: 28 days annual leave, remote work options, health cash plan, and gym discounts.
- Other info: Dynamic team culture focused on listening to tenants and driving change.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
The predicted salary is between 25974 - 25974 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Ashington
Salary: £25,974 per annum
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5pm on Wednesday 24th June 2026
If you’re passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co-Ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees; pro-rata for part-time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About the Customer Engagement & Scrutiny Co-Ordinator Role:
This role will involve:
- Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including:
- Tenant Voice Panel meetings
- Focus groups, surveys, and consultation sessions
- Community-based engagement events and drop-ins
- Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
- Helping to create a welcoming, inclusive, and accessible environment for all tenants involved.
- Providing administrative support for all engagement activity, including:
- Arranging meetings, venues, and logistics
- Preparing and distributing communications, agendas, and materials
- Maintaining accurate records of attendance, feedback, and actions
- Supporting the coordination of engagement calendars, invitations, and follow-up communications to our customers.
- Acting as a first point of contact for tenants involved in engagement activities.
- Supporting tenants to understand information, documents, and policies in accessible formats.
- Ensuring communication is clear, timely, and tenant-friendly.
- Recording and collating tenant feedback from a variety of engagement methods.
- Ensuring tenant insight is captured clearly and accurately to inform service improvement.
- Assisting in coordinating tenant involvement in scrutiny reviews and consultations.
- Supporting tenants to share their lived experience and feedback effectively.
- Contributing ideas to improve engagement approaches and participation.
- Promoting a culture of listening to tenants and acting on feedback.
Your Experience:
Successful candidates will need:
- Essential:
- Experience in an administrative or customer-focused role.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to engage confidently with a wide range of people both over the telephone and face to face.
- Experience of using Microsoft Office (particularly Word, Excel, and Outlook).
- Desirable:
- Experience working with tenants, communities, or in a social housing environment.
- Understanding of customer engagement, consultation, or community involvement.
- Experience supporting events, meetings, or workshops.
- A full UK driving licence – although not essential.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Interviews will be taking place week commencing Monday 29th June 2026.
For more information regarding this role, please contact: Laura Ward, Customer Engagement & Scrutiny Lead on (phone number removed).
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Customer Engagement and Scrutiny Coordinator employer: Bernicia
At Bernicia, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 28 days of annual leave, flexible working options, and a health cash plan, we empower our team to make a meaningful impact in the community while fostering a collaborative environment that values every voice.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement and Scrutiny Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Engagement & Scrutiny Coordinator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for customer engagement shine through. Share examples of how you've made a positive impact in previous roles. This will help the interviewers see you as a great fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engagement and Scrutiny Coordinator
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you and how your experiences align with our values. Don’t be afraid to share your passion for customer engagement!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Focus on your administrative skills and any customer-focused roles you've had. Show us how you can contribute to making a difference for our tenants!
Check Your Details:Before hitting that submit button, double-check your application for any typos or missing information. We love attention to detail, so make sure everything is spot on to give us the best impression of you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Engagement and Scrutiny Coordinator. Familiarise yourself with tenant engagement activities, community involvement, and how to create an inclusive environment. This will show your passion for making a difference.
✨Showcase Your Communication Skills
Since this role involves engaging with a wide range of people, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether over the phone or face-to-face. This will demonstrate your ability to connect with tenants.
✨Be Organised
Highlight your organisational skills by discussing how you've managed administrative tasks in the past. Bring up specific examples where you arranged meetings or coordinated events, as this is crucial for the role. Being detail-oriented will set you apart.
✨Emphasise Your Customer Focus
Make it clear that you understand the importance of customer feedback and engagement. Share any experiences you have in customer-focused roles, especially if they relate to social housing or community work. This will align with the values of the company and show you're a good fit.
