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- Tasks: Help customers with repair requests and general enquiries while providing excellent service.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to making a difference.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Be part of a people-focused culture that values teamwork, integrity, and community impact.
- Qualifications: Excellent communication skills and a team-oriented mindset are essential for success.
- Other info: We encourage applications from underrepresented groups to promote diversity.
The predicted salary is between 21500 - 29000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Location: Ashington
Contract: Permanent Full Time
Hours: 37 per week, Monday Friday
Salary: £25,023 per annum.
Closing Date: Friday 11th July 2025, 5PM.
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you:
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity challenge? You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits:
- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
For more information regarding this role, please contact: Diane Blisson 0191 238 3205.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Customer Contact Advisor in Ashington, Northumberland employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor in Ashington, Northumberland
✨Tip Number 1
Familiarise yourself with the company values and culture at Bernicia. Understanding their commitment to customer service and community support will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you deal with customer complaints or repair requests can boost your confidence and prepare you for real-life calls.
✨Tip Number 3
Get comfortable with various IT systems that are commonly used in customer service roles. Familiarity with these tools can set you apart and demonstrate your readiness to hit the ground running.
✨Tip Number 4
Network with current or former employees of Bernicia if possible. They can provide insights into the interview process and what it’s like to work as a Customer Contact Advisor, giving you an edge in your application.
We think you need these skills to ace Customer Contact Advisor in Ashington, Northumberland
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Contact Advisor position. Tailor your application to highlight your relevant experience in customer service and problem-solving.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention specific examples of how you've successfully resolved customer issues in the past and why you want to work with Bernicia.
Complete the Online Application Form: When filling out the online application form, ensure all sections are completed accurately. Double-check for any spelling or grammatical errors, and make sure to submit before the closing date to avoid missing out on this opportunity.
How to prepare for a job interview at Bernicia
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've successfully resolved customer issues, especially in challenging circumstances. Highlight your ability to think on your feet and provide effective solutions.
✨Familiarise Yourself with IT Systems
Since proficiency in various IT systems is essential for this role, be ready to talk about your experience with technology. If possible, mention specific software or tools you've used in past positions.
✨Emphasise Teamwork and Communication
This role requires a team-focused approach, so be prepared to discuss how you work well with others. Share examples of successful collaboration and how you communicate effectively with colleagues and customers alike.
