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For Companies At a Glance
- Tasks: Handle repair requests and inquiries while providing top-notch customer service.
- Company: Leading housing provider in the UK with a focus on community support.
- Benefits: Salary of £25,023, annual leave, and health cash plan membership.
- Why this job: Join a passionate team and make a difference in people's lives.
- Qualifications: Strong communication skills and IT proficiency are essential.
- Other info: Flexible hybrid/home options available for a better work-life balance.
The predicted salary is between 25023 - 25023 £ per year.
A leading housing provider in the UK seeks a Customer Contact Advisor to join their Contact Team in Pity Me, Durham. You will handle repair requests and general inquiries while delivering exceptional customer service.
The ideal candidate is passionate about helping others, proficient in IT systems, and possesses excellent communication skills.
This temporary position offers 37 hours per week and a salary of £25,023 per annum, with various benefits including annual leave and health cash plan membership.
Customer Contact Advisor — Hybrid/Home Options employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor — Hybrid/Home Options
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping others, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t forget to showcase your IT proficiency during the interview. Be ready to discuss any relevant systems you've used and how they helped you deliver exceptional customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Contact Advisor — Hybrid/Home Options
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to help others in previous roles or experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication skills shine through in your writing.
Highlight Your IT Proficiency: Since this role involves using IT systems, mention any relevant experience you have with technology. We’re looking for candidates who can adapt quickly to our systems, so don’t hold back!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bernicia
✨Know the Company Inside Out
Before your interview, take some time to research the housing provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Contact Advisor, you'll need to demonstrate your passion for helping others. Prepare examples from your past experiences where you provided exceptional customer service, handled difficult situations, or resolved complaints effectively.
✨Brush Up on IT Proficiency
Since the role requires proficiency in IT systems, make sure you're comfortable discussing any relevant software or tools you've used. If you have experience with specific systems mentioned in the job description, be ready to talk about how you used them to improve customer interactions.
✨Practice Your Communication Skills
Excellent communication is key for this position. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and confidently. Focus on being concise while still providing enough detail in your answers.
