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For Companies At a Glance
- Tasks: Help customers with repair requests and general inquiries while providing excellent service.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to making a difference.
- Benefits: Enjoy 28 days of leave, remote work options, and discounts on shopping and travel.
- Why this job: Be part of a people-focused culture that values teamwork, integrity, and community impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a permanent, full-time role with opportunities for growth and development.
Customer Contact Advisor
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Customer Contact Advisor
Location: Ashington/Durham
Contract: Permanent – Full Time
Hours: 37 per week, Monday – Friday
Salary: £24,412.00 per annum.
Closing Date: 27th February 2025 – 5PM
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Teams based at either of our offices in Ashington or Durham.
As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.
Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you:
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?
Are you passionate about delivering front line call handling and looking for a new opportunity challenge?
You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits:
* 28 days annual leave + bank holidays, based on full time hours
* Working from home opportunities, if applicable to your role, part-week.
* Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform
* Generous pension scheme.
About us:
* We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
* We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
* Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
* We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
For more information regarding this role, please contact:
Diane Bliss on (phone number removed).
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia
Customer Contact Advisor employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarize yourself with the specific challenges that customers may face when dealing with repair requests. Understanding these scenarios will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills by engaging in role-playing exercises with friends or family. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Contact Advisor.
✨Tip Number 3
Research Bernicia's values and culture, especially the 'Bernicia Way'. Being able to align your personal values with theirs will show your genuine interest in becoming part of their team.
✨Tip Number 4
Make sure to highlight any previous experience you have with IT systems during your conversations. Being proficient in technology is essential for this role, and showcasing your skills can set you apart from other candidates.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Contact Advisor. Highlight your passion for customer service and problem-solving skills in your application.
Tailor Your CV: Customize your CV to reflect relevant experience and skills that align with the job description. Emphasize your communication skills and any previous customer service roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or difficult situations in the past.
Review and Submit: Before submitting your application, double-check for any errors or missing information. Ensure that all required fields are completed in the online application form.
How to prepare for a job interview at Bernicia
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in challenging situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you successfully resolved customer issues. Highlight your ability to think on your feet and provide solutions that not only meet the customer's needs but also align with the company's values.
✨Familiarize Yourself with IT Systems
Since proficiency in various IT systems is essential for this role, be ready to talk about your experience with technology. If possible, mention specific software or tools you've used in previous roles that relate to customer contact.
✨Emphasize Teamwork and Communication
This role requires a team-focused approach, so be prepared to discuss how you collaborate with others. Share examples of how effective communication has helped you work well within a team and achieve common goals.
