At a Glance
- Tasks: Handle customer queries and administrative duties in a dynamic team environment.
- Company: Join Kingston, a leader in property management with a people-first culture.
- Benefits: Enjoy 28 days leave, a generous pension, and health cash plan for essential care.
- Other info: Great opportunities for progression in a supportive and transparent workplace.
- Why this job: Make a real difference in customer service while growing your career.
- Qualifications: Experience in call handling, strong communication, and IT skills required.
The predicted salary is between 25023 - 25023 £ per year.
Location: Kingston Park, Newcastle upon Tyne NE3 2ER
Contract: Permanent
Hours: 37 per week
Salary: £25,023 per annum
Closing Date: 5.00pm Thursday 27th August 2026.
Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.
An opportunity has arisen for a Customer Advisor to join our Central Services Team at Kingston Park. As a Customer Advisor you will deal with a wide range of administrative duties arising from customer queries and sale related requests. If you have excellent communication skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.
About the role:
- Full Time (37 hrs Monday to Friday)
- £25,974 per annum.
About you:
- Experience of call handling in a busy environment (preferably call centre/help desk)
- Exceptional administration, organisational and prioritisation skills
- Excellent communication skills
- Proficient in using IT systems
- Positive can-do attitude
- Enthusiastic team player
The Benefits:
- 28 days annual leave (plus bank holidays)
- Generous pension scheme
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
About us:
With over twenty‑five years’ experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England. We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team. We have an excellent track record of employee development and providing opportunities for progression – we are building Kingston to be a business that people want to be part of. Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field.
Looking to grow your career at a company that puts its people first? Our people are what make us great. Their feedback has recognised us as a Great Place to Work certified employer. We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development. To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Customer Advisor employer: Bernicia
Bernicia is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on employee well-being, we offer generous benefits such as 28 days of annual leave, health cash plan membership, and access to discounts on various services. Our commitment to professional growth and a culture that values teamwork and integrity makes Bernicia a rewarding place to build a career in the property maintenance and construction sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bernicia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bernicia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bernicia:Your cover letter is your chance to shine! Tell us why you want to work at Bernicia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bernicia!
How to prepare for a job interview at Bernicia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
