At a Glance
- Tasks: Manage apartments and provide excellent housing services to tenants in Northumberland.
- Company: Join Bernicia, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a can-do attitude; housing experience is a plus but not required.
The predicted salary is between 12974 - 12974 € per year.
Location: Cramlington, Northumberland
Contract: Permanent
Hours: 18.5 hours per week (Mon-Fri)
Salary: £12,974.49 per annum
Closing Date: 5pm on Wednesday 3rd June 2026
Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you!
About the role:
We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role. We’re looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude from the start.
Duties include:
- Building management
- Monitoring tenants and low-level tenancy queries
- Daily welfare checks / calls to tenants within the block. Weekend calls on a rotational basis
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About you:
- Excellent customer service skills
- Excellent communication skills
- Housing Experience is preferred, but not essential
- The ability to work alone and as part of a team
- Ability to adapt to varying scenarios
- Understand the importance of compliance and health and safety
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more
- Generous pension scheme with life insurance of 3 x salary
About us:
- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.
For more information regarding this role, please contact: Louise Allen on (phone number removed).
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Location Coordinator in Cramlington employer: Bernicia
Bernicia is an exceptional employer dedicated to making a positive impact in the community through quality housing services. With a strong focus on employee well-being, we offer generous benefits including a health cash plan, gym membership discounts, and a robust pension scheme, all within a supportive and collaborative work culture. Our commitment to training and development ensures that every team member has the opportunity to grow and thrive in their role, making Bernicia a rewarding place to work in Cramlington, Northumberland.
StudySmarter Expert Advice🤫
We think this is how you could land Location Coordinator in Cramlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your passion for helping people aligns with their goals. This will show them you’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and adaptability. We want you to shine!
✨Tip Number 3
Show your personality! During the interview, let your enthusiasm for the role come through. Share why you’re passionate about making a difference in people's lives and how you can contribute to a positive housing service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Location Coordinator in Cramlington
Some tips for your application 🫡
Complete the Online Application Form:Make sure you fill out the online application form completely. This is your chance to showcase your skills and passion for the Location Coordinator role, so don’t leave any sections blank!
Tailor Your Application:We want to see how you fit into our team! Highlight your customer service skills and any relevant experience, even if it’s not in housing. Show us why you’re the perfect match for making a difference in people’s lives.
Be Yourself:Let your personality shine through in your application. We’re looking for someone who can connect with our tenants and work well in a team, so don’t be afraid to show us your unique approach and can-do attitude!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Location Coordinator role. Familiarise yourself with the key responsibilities like managing apartments and conducting welfare checks. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Showcase Your People Skills
Since this role is all about working with people, be prepared to share examples of how you've successfully interacted with tenants or customers in the past. Highlight your excellent communication skills and your ability to make others feel respected and valued.
✨Demonstrate a Can-Do Attitude
The hiring team is looking for someone with a proactive mindset. During the interview, express your willingness to tackle challenges and adapt to varying scenarios. Share instances where you've gone above and beyond to ensure a quality service.
✨Prepare Questions About the Company Culture
Research Bernicia's values and the 'Bernicia Way' culture. Prepare thoughtful questions that show your interest in their mission and how you can contribute to their customer-focused approach. This will not only impress the interviewers but also help you determine if it's the right fit for you.
