At a Glance
- Tasks: Manage apartments and provide excellent housing services to tenants.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Dynamic role with training and support for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service skills; housing experience is a plus but not essential.
The predicted salary is between 12974 - 12974 € per year.
Location: Cramlington, Northumberland
Contract: Permanent
Hours: 18.5 hours per week (Mon-Fri)
Salary: £12,974.49 per annum
Closing Date: 5pm on Wednesday 3rd June 2026
Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you!
About the role:
We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role. We're looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude from the start.
Duties include:
- Building management
- Monitoring tenants and low-level tenancy queries
- Daily welfare checks / calls to tenants within the block
- Weekend calls on a rotational basis
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About you:
- Excellent customer service skills
- Excellent communication skills
- Housing Experience is preferred, but not essential
- The ability to work alone and as part of a team
- Ability to adapt to varying scenarios
- Understand the importance of compliance and health and safety
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more
- Generous pension scheme with life insurance of 3 x salary
About us:
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.
For more information regarding this role, please contact: Louise Allen on 0191 238 3867.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Location Coordinator in Cramlington, North East employer: Bernicia
Bernicia is an exceptional employer dedicated to making a positive impact in the lives of our tenants. Located in Cramlington, Northumberland, we offer a supportive work culture that prioritises employee growth through comprehensive training and development opportunities. With generous benefits including a health cash plan, pension scheme, and a commitment to work-life balance, we strive to create a fulfilling environment for our team members who are passionate about providing quality housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Location Coordinator in Cramlington, North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your passion for helping people aligns with their goals. This will show them you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you can contribute to the team. We want to see your can-do attitude shine through!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit for the team.
We think you need these skills to ace Location Coordinator in Cramlington, North East
Some tips for your application 🫡
Complete the Online Application Form:Make sure you fill out the online application form completely. We want to see all your skills and experiences, so don’t leave anything out that could help us understand why you’re a great fit for the Location Coordinator role!
Show Your Passion for People:In your application, let us know how much you care about making a difference in people's lives. Share any relevant experiences or examples that highlight your customer service skills and your ability to connect with others.
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention how your skills align with the duties of the Location Coordinator, like managing apartments and engaging with tenants. This shows us you’ve done your homework!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us.
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Location Coordinator role. Familiarise yourself with the key responsibilities like managing apartments and conducting welfare checks. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Showcase Your People Skills
Since this role is all about working with tenants, be prepared to share examples of how you've successfully interacted with people in the past. Highlight your customer service skills and any experiences where you've made a positive impact on someone's life.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as dealing with tenant queries or responding to alarm activations. Think of specific scenarios from your past experiences where you demonstrated problem-solving and adaptability.
✨Emphasise Teamwork and Communication
This position requires collaboration with other departments and team members. Be ready to discuss how you work well in a team and communicate effectively. Share instances where you've contributed to a team goal or helped resolve conflicts.
