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- Tasks: Assist customers with repair requests and general enquiries, providing top-notch service.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and proficiency in IT systems required.
- Other info: Temporary role with potential for remote work and excellent career growth.
The predicted salary is between 25023 - 25023 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Location: Pity Me, Durham
Contract: Temporary 12-month fixed-term contract
Hours: 37 hours per week, Monday to Friday
Salary: £25,023.00 per annum
Closing Date: 5pm, 24th November 2025.
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role:
An opportunity has arisen for a temporary Customer Contact Advisor to join our Contact Team based at our office in Pity Me, Durham. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you:
Are you interested in a role with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity? You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits:
- 28 days annual leave + bank holidays
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us:
- We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
For more information regarding this role, please contact:
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Contact Centre Advisor employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your passion for customer service aligns with their goals. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky calls and show that you're ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your tech skills! Since you'll be using various IT systems, make sure to highlight any relevant experience you have with technology during your interview. If you can demonstrate your proficiency, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team at Bernicia.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Complete the Online Application Form: Make sure you fill out the online application form in full. This is your chance to showcase your skills and experience, so don’t leave any sections blank!
Show Your Passion for Customer Service: In your application, let us know why you’re passionate about delivering great customer service. Share any relevant experiences that highlight your problem-solving skills and ability to handle difficult situations.
Highlight Your IT Proficiency: Since you'll be using various IT systems, mention any relevant tech skills or experience you have. This will show us that you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Bernicia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult situations and provide examples of your problem-solving skills. This role is all about helping people, so showing your passion for customer service will definitely impress.
✨Familiarise Yourself with IT Systems
Since proficiency in various IT systems is crucial for this role, make sure you’re comfortable discussing any relevant software or tools you've used in the past. If you can, practice using similar systems beforehand to show that you're tech-savvy and ready to hit the ground running.
✨Demonstrate Team Spirit
This position requires a team-focused approach, so be prepared to share examples of how you've worked effectively in a team setting. Highlight your ability to collaborate and support colleagues, as well as how you contribute to a positive work environment.
✨Align with Their Values
Research Bernicia’s values and culture, and think about how your personal values align with theirs. During the interview, express your commitment to their mission of helping people in need of housing, and how you embody their 'Bernicia Way' culture in your work.
