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- Tasks: Handle customer complaints and provide effective solutions daily.
- Company: Join a dynamic team focused on customer satisfaction in Ashington.
- Benefits: Enjoy a competitive salary and a permanent contract with 37 hours per week.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This role offers a chance to develop communication and problem-solving skills.
The predicted salary is between 25947 - 25947 £ per year.
Location: Ashington
Contract: Permanent
Hours: 37 per week
Salary: £25,947 per annum
Complaints Handler employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints handling techniques and best practices. This will not only help you in the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Research StudySmarter's values and mission. Being able to articulate how your personal values align with ours can set you apart during the selection process.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved complaints or handled difficult situations. This will showcase your problem-solving skills.
✨Tip Number 4
Practice your communication skills, as a Complaints Handler needs to convey information clearly and empathetically. Consider role-playing with a friend to refine your approach.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, take some time to understand what a Complaints Handler does. Familiarise yourself with the skills and qualities required for the role, such as communication skills, empathy, and problem-solving abilities.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Complaints Handler position. Use specific examples from previous roles where you successfully managed complaints or resolved customer issues.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the Complaints Handler role and how your background makes you a suitable candidate. Be sure to mention any relevant experience and express your enthusiasm for the position.
Complete the Online Application Form: When redirected to the online application form, ensure that you fill it out completely and accurately. Double-check for any errors or missing information before submitting to avoid delays in the review process.
How to prepare for a job interview at Bernicia
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Handler does. Familiarise yourself with common complaints handling processes and the skills required, such as empathy, communication, and problem-solving.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints. Prepare examples from your past experiences or think through hypothetical scenarios to demonstrate your approach to resolving issues effectively.
✨Showcase Your Communication Skills
As a Complaints Handler, strong communication is key. During the interview, practice active listening and articulate your thoughts clearly. This will show that you can convey information effectively and understand customer concerns.
✨Research the Company
Take some time to learn about the company’s values, mission, and any recent news. This knowledge will help you tailor your answers and show that you are genuinely interested in working for them.
