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- Tasks: Handle customer complaints and provide excellent service daily.
- Company: Join a dynamic team focused on customer satisfaction in Ashington.
- Benefits: Enjoy a competitive salary and gain valuable experience in a supportive environment.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required; just bring your passion for helping others.
- Other info: This is a temporary maternity cover position for 10 months.
The predicted salary is between 20300 - 28800 £ per year.
Complaints Handler
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Complaints Handler
Location: Ashington
Contract: Temporary Maternity Cover (10 Months).
Hours: 37 per week
Salary: £25,314 per annum
Closing Date: 4th March 2025, 5PM.
Are you passionate about delivering e…
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Locations
Complaints Handler employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaints handling procedures and best practices. This will not only help you in the interview but also show that you are proactive and knowledgeable about the role.
✨Tip Number 2
Practice your communication skills, especially in dealing with difficult situations. Being able to demonstrate your ability to remain calm and professional under pressure is crucial for a Complaints Handler.
✨Tip Number 3
Research our company values and mission. Understanding what we stand for will allow you to align your answers during the interview and show that you are a good fit for our team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved complaints or conflicts. This will provide concrete evidence of your skills and make you stand out as a candidate.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills to tailor your application accordingly.
Complete the Online Application Form: Make sure to fill out the online application form completely. Missing information can lead to your application being overlooked, so double-check that all sections are filled in.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in handling complaints or customer service roles. Use specific examples to demonstrate your skills and how they relate to the job.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bernicia
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Handler does. Familiarize yourself with common complaints handling processes and the importance of customer service in this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific complaints. Think of examples from your past experiences where you successfully resolved issues, and be ready to discuss your thought process.
✨Show Empathy and Communication Skills
Demonstrate your ability to empathize with customers and communicate effectively. Practice active listening and think about how you can convey understanding and support during the interview.
✨Research the Company
Learn about the company’s values and mission. Being able to align your answers with their goals will show that you are genuinely interested in the position and understand the company culture.
