At a Glance
- Tasks: Provide excellent customer service and maintain communal areas for residents.
- Company: Join a supportive team at Knightsbridge Court in Gosforth.
- Benefits: Enjoy 23 days annual leave, health cash plan, and a generous pension scheme.
- Other info: Opportunity for career growth and a chance to work unsupervised.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Good education, public interaction experience, and a positive attitude required.
The predicted salary is between 26509 - 26509 £ per year.
Knightsbridge Court, Gosforth
Salary: £26,509.50 per annum
Hours: 40 per week, Monday to Friday 8am to 4pm
Contract: Permanent
Closing Date: 5pm on Friday 12th June 2026
If you’re passionate about providing great customer service, want a varied role and enjoy building relationships with customers and clients then our caretaker role is for you.
Role Benefits
- 23 days annual leave (plus bank holidays)
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
- Generous pension scheme with life insurance of 3 x salary
About the Caretaker Role
- Support the delivery of excellent, consistent, and responsive customer service to residents or contractors during working hours over the phone and face to face.
- Work alongside the Property Manager and the resident Directors of the Management Company.
- Carry out the internal cleaning of all communal areas ensuring that all areas are cleaned over a one-week period.
- Check bin stores daily and remove any waste from floors. Rotate bins and have them ready for waste collection.
- Carry out a regular litter pick of the external grounds.
- Carry out and record daily health and safety checks of all communal areas of blocks and external areas including the car parks, reporting any breaches of the lease, maintenance issues, hazards, or repairs and checking that the property is safe and secure.
- Carry out testing of equipment on site in accordance with British Standards and carry out recommended checks of other plant and machinery.
- To effectively use relevant ICT systems and assist in the creation, development and maintenance of records and information that supports and broadens the scope of information relating to the scheme.
- Act in the event of an emergency and call the appropriate authorities where necessary. Work with the team in dealing with and recording such events.
- Liaise with all Kingston appointed contractors carrying out communal services and maintenance when they arrive on site and keep a note of dates visited and details of visits.
- To contribute to initiatives for the scheme and enhancement of service delivery.
- To continually seek to improve the quality of services to customers.
- Meet targets and agreed performance levels.
Your Experience
Essential
- Good standard of general education
- Experience of working with the public
- Ability to recognise the diverse needs of customers and uses diplomacy in interactions.
- The ability to communicate clearly orally and in writing.
- Possesses a degree of empathy with residents.
- Self-motivated with the ability to work unsupervised.
- Positive ‘can-do’ attitude
- General knowledge of maintained services in communal buildings
Desirable
- First Aid Certificate.
- Basic computer skills for communication.
- Able to see the big picture and willing to contribute to development and delivery of services across different disciplines.
- Experience of dealing with contractors and service providers
This post will be subject to an enhanced DBS check. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Kingston.
Caretaker employer: Bernicia
At Kingston, we pride ourselves on being an exceptional employer, offering a supportive work culture that values customer service and community engagement. Our Caretaker role in the vibrant area of Knightsbridge Court, Gosforth, not only provides competitive benefits such as a generous pension scheme and health cash plan but also fosters personal growth through continuous training and development opportunities. Join us to make a meaningful impact while enjoying a balanced work-life with 23 days of annual leave plus bank holidays.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaker
✨Tip Number 1
Get to know the company! Research Knightsbridge Court and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Show off your problem-solving skills! Think of situations where you've had to deal with unexpected issues or emergencies. Being able to demonstrate your ability to handle challenges will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at Knightsbridge Court.
We think you need these skills to ace Caretaker
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about making a difference in the lives of residents and clients.
Tailor Your Experience:Make sure to highlight any relevant experience you have working with the public or in similar roles. We love seeing how your background aligns with what we’re looking for in a caretaker.
Be Clear and Concise:Use clear language and keep your application straightforward. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the caretaker role and its responsibilities. Familiarise yourself with the tasks mentioned in the job description, like customer service, cleaning communal areas, and health and safety checks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and contractors, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully handled customer queries or resolved issues. Highlight your ability to empathise and communicate clearly, as these are key traits for a caretaker.
✨Demonstrate Your Problem-Solving Abilities
During the interview, be ready to talk about how you approach challenges. Whether it's dealing with maintenance issues or ensuring safety in communal areas, share examples of how you've tackled problems in the past. This will show that you can think on your feet and are proactive in finding solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with, the types of initiatives they have in place for service improvement, or how they measure success in the caretaker role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
