At a Glance
- Tasks: Manage apartments and provide excellent housing services to tenants in Northumberland.
- Company: Join Bernicia, a leading housing provider dedicated to making a difference.
- Benefits: 28 days annual leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a can-do attitude; housing experience is a plus but not essential.
The predicted salary is between 12974 - 12974 £ per year.
Location: Cramlington, Northumberland
Contract: Permanent
Hours: 18.5 hours per week (Mon-Fri)
Salary: £12,974.49 per annum
Closing Date: 5pm on Wednesday 3rd June 2026
Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you!
About the role:
We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It's fantastic if you have previous housing experience; however, this is not essential, as our first-class training and support will ensure you succeed in the role. We're looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is dynamic and will incorporate many tasks and duties. We need someone responsible who shows a can-do attitude from the start.
Duties include:
- Building management
- Monitoring tenants and low-level tenancy queries
- Daily welfare checks / calls to tenants within the block
- Weekend calls on a rotational basis
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About you:
- Excellent customer service skills
- Excellent communication skills
- Housing experience is preferred, but not essential
- The ability to work alone and as part of a team
- Ability to adapt to varying scenarios
- Understand the importance of compliance and health and safety
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees; pro-rata to part-time employees
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more
- Generous pension scheme with life insurance of 3 x salary
About us:
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer-focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.
For more information regarding this role, please contact: Louise Allen on 0191 238 3867.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently underrepresented at Bernicia.
Location Coordinator in Backworth employer: Bernicia
Bernicia is an exceptional employer dedicated to making a positive impact in the lives of our tenants in Cramlington, Northumberland. With a strong focus on employee development, we offer comprehensive training, generous benefits including a health cash plan and a robust pension scheme, and a supportive work culture that values teamwork and respect. Join us to be part of a leading housing provider where your contributions truly matter and where you can grow both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Location Coordinator in Backworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your passion for helping people aligns with their goals. This will show them you’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and adaptability. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show your personality! Don’t be afraid to let your passion shine through during the interview. Share why you care about making a difference in people's lives and how you can contribute to a quality housing service. We love seeing candidates who are enthusiastic and genuine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Location Coordinator in Backworth
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and how you can make a difference in our tenants' lives.
Tailor Your Application:Make sure to tailor your application to the Location Coordinator role. Highlight any relevant experience or skills that align with the job description, even if it’s not directly related to housing. We love seeing how your unique background can contribute to our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to connect with people. Whether it’s through your writing style or examples of past interactions, show us how you can engage effectively with tenants and colleagues alike.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Bernicia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Location Coordinator role. Familiarise yourself with the key responsibilities like managing apartments and conducting welfare checks. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Showcase Your People Skills
Since this role is all about working with tenants, be prepared to share examples of how you've successfully interacted with people in the past. Highlight your customer service skills and any experiences where you've made a positive impact on someone's life.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various situations, such as dealing with tenant queries or responding to alarm activations. Think of specific scenarios from your past experiences where you demonstrated problem-solving and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the role and the company. You might ask about the team dynamics or how they measure success in the Location Coordinator position.
