At a Glance
- Tasks: Lead property maintenance operations and enhance customer service experiences.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: Generous salary, health cash plan, gym discounts, and a strong pension scheme.
- Other info: Flexible hours and a supportive culture focused on collaboration and integrity.
- Why this job: Make a real difference in people's lives through effective property maintenance.
- Qualifications: Proven leadership skills and a valid driving licence required.
The predicted salary is between 70536 - 70536 £ per year.
We have an exciting opportunity for a Head of Property Maintenance Operations to join our Property Maintenance Division at Bernicia. This role will be central to helping achieve our ambitions for the service, in addition to continuing to improve the experience we provide for our customers.
Please see the attached recruitment pack for this position, in which Bernicia's Executive Director of Asset and Growth outlines how the scope of this role will make a real difference, touching people's lives every day and ensuring repairs and maintenance are delivered in a way that is responsive, efficient and genuinely focused on customer needs.
Location: Ashington with occasional travel across our other operational areas, including offices and depots in Durham, Spennymoor and Berwick.
Salary: £70,536.00 per annum. Car allowance of £2,142.00 pa. In lieu of car of £3,250.00 pa.
Contract: Permanent, 37 hours per week, Monday to Friday. Flexibility on hours is expected as a Senior Leadership role.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full-time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Further information on our Head of Property Maintenance Operations vacancy is provided in the associated recruitment pack. Please familiarise yourself with this pack, which sets out the role in more detail. Please also see the associated Role Profile, for guidance on essential and desirable competencies required for our Head of Property Maintenance Operations role.
Bernicia & You: At Bernicia, we believe a good home makes lots of other things possible. That belief sits at the heart of everything we do, and it is why we are so committed to providing great homes and services that do just that. We're all about helping people in need of housing. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. As a senior leader, you will play an important part in shaping our culture. We are proud of our Bernicia Way values system, and we are looking for someone who will lead with authenticity, visibility and purpose - someone who will inspire teams, encourage collaboration and help create an environment where people can do their best work.
You will be required to hold a current and valid driving licence.
Closing Date: 29th June 2026. Interviews will be taking place week commencing 6th July. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently underrepresented at Bernicia.
Head of Property Maintenance Operations in Ashington employer: Bernicia
At Bernicia, we pride ourselves on being a leading housing provider in the North East, dedicated to creating great homes and services that truly make a difference in people's lives. Our supportive work culture is built on our core values of collaboration, respect, accountability, and integrity, fostering an environment where senior leaders can inspire teams and drive meaningful change. With competitive benefits including generous annual leave, health cash plans, and a strong pension scheme, Bernicia offers exceptional opportunities for professional growth and a fulfilling career in property maintenance operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Maintenance Operations in Ashington
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Bernicia's values and think about how your experience aligns with their mission. Be ready to share specific examples of how you've improved customer experiences in previous roles.
✨Tip Number 3
Showcase your leadership style! During interviews, highlight how you inspire teams and foster collaboration. Share stories that demonstrate your ability to create a positive work environment where everyone can thrive.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you're serious about joining the Bernicia team and making a difference.
We think you need these skills to ace Head of Property Maintenance Operations in Ashington
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your experience aligns with the role of Head of Property Maintenance Operations, so make sure you highlight relevant skills and experiences that match what we're looking for.
Be Authentic:When writing your application, let your personality shine through! We’re all about authenticity at StudySmarter, so don’t be afraid to show us who you are and what makes you passionate about this role. It’s your chance to stand out!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter specifically for this position. Mention our values and how you can contribute to the Bernicia Way culture. We love seeing candidates who understand our mission!
Apply Through Our Website:Make sure to apply through our website to ensure your application is received properly. It’s super easy and helps us keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bernicia
✨Know the Bernicia Way
Familiarise yourself with Bernicia's values and culture. Understand how they prioritise customer focus, collaboration, and integrity. Be ready to discuss how your leadership style aligns with these principles during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to lead property maintenance operations effectively. Highlight instances where you improved service delivery or enhanced customer satisfaction, as these will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about current challenges in property maintenance at Bernicia and how you can contribute to overcoming them. This shows your genuine interest and strategic thinking.
✨Demonstrate Flexibility and Leadership
As a senior leader, it's crucial to convey your adaptability and leadership qualities. Share examples of how you've successfully managed teams through change or uncertainty, and emphasise your commitment to fostering a collaborative work environment.
