At a Glance
- Tasks: Lead customer research programmes and provide insights to shape business decisions.
- Company: Bernicia, a forward-thinking organisation focused on customer experience.
- Benefits: Flexible home working, competitive salary of £44,983, and career development opportunities.
- Other info: Permanent role with a supportive team and a focus on innovation.
- Why this job: Make a real impact by driving evidence-based improvements in customer experience.
- Qualifications: Experience in customer research and strong analytical skills.
The predicted salary is between 44983 - 44983 £ per year.
Bernicia is seeking a Customer Research & Insight Manager in Ashington to lead our customer research programme and shape business decisions with robust insights.
This permanent role offers flexible home working up to 2 days per week where relevant, and a salary of £44,983 per annum.
You’ll report to the Assistant Director of Customer Experience and manage the insight function with a strong emphasis on evidence-based improvements.
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Head of Customer Research & Insight in Ashington employer: Bernicia
Bernicia is an exceptional employer dedicated to fostering a supportive and inclusive work environment in Ashington or Durham. With a strong focus on employee well-being, we offer generous benefits such as 28 days of annual leave, health cash plans, and opportunities for professional growth within the housing sector. Our unique 'Bernicia Way' culture promotes teamwork, accountability, and respect, making it a rewarding place for those passionate about making a positive impact on energy efficiency and customer satisfaction.
