At a Glance
- Tasks: Assist customers with repair requests and general enquiries, providing top-notch support.
- Company: Join Bernicia, a dedicated team focused on exceptional customer service.
- Benefits: Enjoy 28 days annual leave, health cash plan, and a generous pension scheme.
- Other info: Flexible working options available, with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication and problem-solving skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Bernicia is seeking a Customer Contact Advisor to join the Contact Team in Ashington or Durham. This permanent role of 25 hours per week involves responding to repair requests and general enquiries, requiring excellent communication and problem-solving skills.
Benefits include:
- 28 days annual leave
- Health cash plan membership
- A generous pension scheme
The position offers opportunities for working from home when applicable, and aims to provide exceptional service to customers in need of housing.
Frontline Customer Support Advisor in Ashington employer: Bernicia
Bernicia is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in Ashington or Durham. With benefits such as 28 days annual leave, health cash plan membership, and a generous pension scheme, employees can enjoy a balanced work-life while contributing to meaningful housing solutions. The role also provides opportunities for flexible working arrangements, ensuring that team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Customer Support Advisor in Ashington
✨Tip Number 1
Make sure you know the company inside out! Research Bernicia and their values, especially how they support customers in housing. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to enquiries, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at Bernicia. Plus, it could lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Frontline Customer Support Advisor in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:When writing your application, make sure to highlight your communication skills. We want to see how you can convey information clearly and effectively, especially since this role involves responding to customer enquiries.
Be Problem-Solving Savvy:Don’t forget to showcase your problem-solving abilities! Share examples of how you've tackled challenges in the past, as this is key for a Customer Contact Advisor role. We love seeing creative solutions!
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing and relate your experience directly to the responsibilities mentioned. We appreciate when candidates take the time to connect the dots!
Apply Through Our Website:Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bernicia
✨Know the Company Inside Out
Before your interview, take some time to research Bernicia. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Frontline Customer Support Advisor, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to solve problems on the spot. Be ready to discuss your thought process and how you arrived at a solution. This will highlight your critical thinking skills, which are essential for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about contributing to Bernicia's mission.
