If you're passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co-Ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
28 days annual leave (plus bank holidays) for full-time employees; pro-rata for part-time employees.
Working from home up to 2 days per week.
Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
Generous pension scheme with life insurance of 3 x salary.
About the Customer Engagement & Scrutiny Co-Ordinator Role:
- Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including focus groups, surveys, and consultation sessions.
- Community-based engagement events and drop-ins.
- Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
- Helping to create a welcoming, inclusive, and accessible environment for all tenants involved.
- Providing administrative support for all engagement activity, including supporting the coordination of engagement calendars, invitations, and follow-up communications to our customers.
- Supporting tenants to understand information, documents, and policies in accessible formats.
- Ensuring tenant insight is captured clearly and accurately to inform service improvement.
- Supporting tenants to share their lived experience and feedback effectively.
- Ability to engage confidently with a wide range of people both over the telephone and face to face.
- Experience of using Microsoft Office (particularly Word, Excel, and Outlook).
- Experience working with tenants, communities, or in a social housing environment.
- Understanding of customer engagement, consultation, or community involvement.
- Experience supporting events, meetings, or workshops.
- A full UK driving licence although not essential.
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Customer Service Co-ordinator PART TIME (Permanent) in Ashington employer: Bernicia
Bernicia is an exceptional employer dedicated to making a meaningful impact in the community, offering a supportive work culture that prioritises employee well-being and development. With flexible working options, generous leave entitlements, and a comprehensive health cash plan, employees can thrive both personally and professionally while contributing to the improvement of housing services for over 60,000 customers in the North East. Join us to be part of a team that values inclusivity and actively promotes equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator PART TIME (Permanent) in Ashington
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bernicia and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bernicia and let us see your personality shine through!
We think you need these skills to ace Customer Service Co-ordinator PART TIME (Permanent) in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bernicia.
Get Familiar with Our Brand:Before applying, take some time to learn about Bernicia and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bernicia
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bernicia.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bernicia will surely appreciate.
