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- Tasks: Manage customer inquiries and repair requests with a focus on problem-solving.
- Company: Leading housing provider in Ashington with a supportive team culture.
- Benefits: 28 days annual leave, health cash plan, and a generous pension scheme.
- Why this job: Join a dynamic team and make a difference in customer care.
- Qualifications: Strong communication skills and teamwork experience required.
- Other info: Part-time hours from 9:00 to 13:00, Monday to Friday.
The predicted salary is between 1040 - 1248 £ per month.
A leading housing provider in Ashington is seeking a Customer Contact Advisor to join their Contact Team. The role focuses on managing customer inquiries, especially repair requests, requiring strong problem-solving and customer service skills. Candidates should demonstrate excellent communication abilities and teamwork.
This part-time position offers attractive benefits including:
- 28 days of annual leave
- Health cash plan membership
- A generous pension scheme
The working hours are from 9:00 to 13:00, Monday to Friday.
Customer Care Advisor – Part-Time, Hybrid (20h/wk) in Ashington employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor – Part-Time, Hybrid (20h/wk) in Ashington
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to work with them, you can hit them with some solid reasons that show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you handle customer inquiries or solve problems. The more comfortable you are, the better you'll come across in the real deal.
✨Tip Number 3
Dress the part! Even if it's a hybrid role, looking smart can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Care Advisor – Part-Time, Hybrid (20h/wk) in Ashington
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, especially if you've dealt with repair requests or similar situations.
Communicate Clearly: Since communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon. We appreciate a well-structured application that reflects your ability to communicate effectively.
Teamwork Matters: Don’t forget to mention your teamwork skills! We’re looking for someone who can collaborate well with others. Share examples of how you’ve worked as part of a team to achieve common goals or solve problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bernicia
✨Know the Company Inside Out
Before your interview, take some time to research the housing provider. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Since the role involves managing customer inquiries and repair requests, prepare examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Practice Your Communication Skills
As a Customer Care Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Emphasise Teamwork
This position requires strong teamwork abilities. Be ready to discuss how you've collaborated with others in previous roles. Highlight specific instances where your teamwork led to successful outcomes, as this will resonate well with the interviewers.
