At a Glance
- Tasks: Handle customer complaints and provide top-notch service to resolve issues.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive salary, flexible hours, and valuable experience.
- Other info: Part-time role with potential for growth in a friendly workplace.
- Why this job: Make a difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13466 - 13466 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Hit Apply below to send your application for consideration. Ensure that your CV is up to date, and that you have read the job specs first.
Location: Ashington
Salary: £13,466.50 per annum
Hours: 18.5 per week, Monday, Friday and half day Wednesday
Contract: Temporary
Complaints Handler / Customer Services in Ashington employer: Bernicia
Join our team in Ashington as a Complaints Handler, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and offers opportunities for skill development, ensuring that you can thrive in your role while making a meaningful impact on customer satisfaction. With flexible hours and a commitment to work-life balance, we provide an excellent environment for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler / Customer Services in Ashington
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice common interview questions related to customer service and complaints handling. We can’t stress enough how important it is to articulate your problem-solving skills and empathy in these scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips or even refer you for the role, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Complaints Handler / Customer Services in Ashington
Some tips for your application 🫡
Read the Job Specs Carefully:Before you dive into your application, make sure you've read the job specs thoroughly. This will help you tailor your CV and cover letter to highlight the skills and experiences that matter most to us.
Keep Your CV Up to Date:Make sure your CV is current and reflects your most relevant experience. We want to see what you've been up to lately, so don’t forget to include any new skills or roles that showcase your ability to handle complaints effectively.
Be Clear and Concise:When filling out the online application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Complaints Handler role.
Apply Through Our Website:Don’t forget to hit 'Apply' below and submit your application through our website. This ensures we receive all your details correctly and can review your application without any hiccups!
How to prepare for a job interview at Bernicia
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Complaints Handler. Familiarise yourself with common customer service scenarios and how to handle complaints effectively. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Showcase Your Communication Skills
As a Complaints Handler, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved issues or handled difficult customers. This will demonstrate your ability to communicate effectively under pressure.
✨Prepare for Common Questions
Anticipate questions related to conflict resolution and customer service. Think about how you would respond to a frustrated customer or a challenging complaint. Practising your answers can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
