At a Glance
- Tasks: Handle customer complaints and provide excellent service to resolve issues.
- Company: Join a supportive team in Ashington focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and valuable experience.
- Other info: Temporary position with potential for future opportunities.
- Why this job: Make a difference by helping customers and improving their experiences.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 13466 - 13466 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Location: Ashington
Salary: £13,466.50 per annum
Hours: 18.5 per week, Monday, Friday and half day Wednesday
Contract: Temporary
Closing Date: 5PM Friday 5th June 2026.
We're looking for a passionate individual.
Locations
Servicing Complaint Handler in Ashington, Northumberland employer: Bernicia
Join our team as a Servicing Complaint Handler in Ashington, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and innovation, offering you the chance to develop your skills while making a meaningful impact in customer service. With flexible hours and a commitment to employee satisfaction, we provide a rewarding environment for those looking to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Servicing Complaint Handler in Ashington, Northumberland
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us show that you're genuinely interested in the role and align with their mission.
✨Tip Number 2
Practice common interview questions related to complaints handling. We can even role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, so let’s make sure we look professional and ready to tackle any complaints that come our way!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Servicing Complaint Handler in Ashington, Northumberland
Some tips for your application 🫡
Read the Job Description Carefully:Before you start filling out the application, take a good look at the job description. We want to see that you understand what the role of a Complaints Handler involves, so make sure you highlight relevant experience in your application.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your qualifications without any fluff!
Show Your Passion:We’re looking for someone who’s genuinely interested in helping others. Make sure to express your enthusiasm for the role and how you can contribute to our team. A little passion goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures everything is in one place for review. Plus, it’s super easy!
How to prepare for a job interview at Bernicia
✨Know Your Complaints Handling
Familiarise yourself with common complaints handling techniques and best practices. Be ready to discuss how you would approach various scenarios, as this role requires a solid understanding of customer service and conflict resolution.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you successfully resolved complaints by listening and understanding the customer's perspective.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear, concise examples.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. This will help you tailor your responses to align with what they’re looking for in a Complaints Handler, showing that you’re not just a good fit for the role, but also for the team.
